Charrisse Nelson
Jamaica,NY
Summary
Dedicated Medical Assistant with expertise in patient scheduling and effective communication. Proven ability to collaborate with healthcare teams to improve patient outcomes and streamline operations, enhancing overall service delivery.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Assistant
Heart Care Consultations
Brooklyn, NY
10.2021 - 01.2026
- Assisted physicians with patient examinations and documentation.
- Managed appointment scheduling and maintained accurate patient records.
- Prepared patients for diagnostic tests, ensuring comfort and understanding of procedures.
- Administered immunizations and medications as prescribed by healthcare providers.
- Educated patients on treatment plans and follow-up care instructions.
- Collaborated with healthcare team to enhance patient care processes and outcomes.
Lobby Hostess
Flik
New York, NY
02.2018 - 01.2020
- Greeted and assisted guests, enhancing overall customer experience and satisfaction.
- Coordinated seating arrangements, optimizing flow during peak service hours.
- Managed reservations and waitlists, ensuring efficient guest service and organization.
- Trained new staff on company policies and procedures, fostering a collaborative team environment.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented process improvements that enhanced service efficiency and reduced wait times.
- Mentored junior hosts, promoting professional growth and enhancing team performance.
Secretary
Novant Health, Inc
Charlotte, NC
03.2016 - 01.2018
- Coordinated scheduling for multiple executives, ensuring efficient use of time and resources.
- Managed correspondence and communications, maintaining professionalism in all interactions.
- Organized meetings and events, streamlining logistics for optimal attendee experience.
- Developed filing systems to enhance document retrieval efficiency and compliance with regulations.
- Implemented office procedures that improved workflow and reduced turnaround times on key tasks.
- Trained new administrative staff on office protocols, fostering a collaborative team environment.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
High School Diploma -
Brooklyn Bridge Academy
Brooklyn, NYSecurity License - Security
Guardian Group Services
New York03.2026
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Patient scheduling
- Time management
- Oral and written communications
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
Certification
- CMA - Certified Medical Assistant
- Licensed unarmed Security Officer 10018062981
Languages
English
Full Professional
Timeline
Medical Assistant
Heart Care Consultations
10.2021 - 01.2026
Lobby Hostess
Flik
02.2018 - 01.2020
Secretary
Novant Health, Inc
03.2016 - 01.2018
High School Diploma -
Brooklyn Bridge Academy
Security License - Security
Guardian Group Services