Charrles Davenport
Cleveland,OH
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Aucera
08.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Dispatcher
Provide A Ride
12.2022 - 07.2024
- Giving driver manifest and vehicles
- Working with broken down vehicles
- Maintained accurate records of all communication and service requests
- Responsible for handling customer complaints in a professional manner
- Ability to multitask and prioritize duties in a fast-paced environment
CNA- Certified nursing Assistant
Renaissance Mom
04.2022 - 12.2022
- Assisted patients with daily activities such as bathing, grooming, and toileting
- Documented patient observations and care provided
- Performed light housekeeping tasks such as bed making and laundry
- Assisted with patient transfers using appropriate safety equipment
Call center Representative
AmeriGas
10.2020 - 03.2021
- Handled incoming calls from customers, answered questions, and provided customer service support
- Maintained a high level of call handling efficiency and customer service quality
- Assisted customers with product inquiries and complaints
Customer Service Representative
Charter
03.2020 - 08.2020
- Provided positive customer service experiences to ensure customer satisfaction
- Processed customer orders and payments using a POS system
- Maintained updated knowledge of company products and services
Customer Service Specialist
Progressive Insurance
07.2018 - 01.2020
- Successfully handled customer inquiries in a fast-paced call center environment
- Demonstrated excellent verbal and written communication skills to effectively communicate with customers
- Trained new customer service agents in customer service procedures and policies
Education
High school - Criminal justice
Shaw High school
East Cleveland, Ohio07.2011
Skills
- Customer service
- Call center experience
- Data entry
- Processing payments
Timeline
Customer Service Sales Representative
Aucera
08.2024 - Current
Dispatcher
Provide A Ride
12.2022 - 07.2024
CNA- Certified nursing Assistant
Renaissance Mom
04.2022 - 12.2022
Call center Representative
AmeriGas
10.2020 - 03.2021
Customer Service Representative
Charter
03.2020 - 08.2020
Customer Service Specialist
Progressive Insurance
07.2018 - 01.2020
High school - Criminal justice
Shaw High school
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