Charron Harding
Guthrie
Summary
Dynamic customer service professional with proven expertise at Costco Wholesale, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in problem-solving and strategic planning, I consistently deliver exceptional service, ensuring positive experiences and seamless operations. Committed to fostering teamwork and continuous improvement in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Ecom Agent
Costco Wholesale
08.2023 - 12.2023
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Representative
Consumer Cellular
01.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Primary Care Associate
Family Care Home Health Agency
02.2014 - 12.2020
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Bachelor Of Science In Business - Business
University of Phoenix
Tempe, AZ03.2025
Associates Of The Arts - Business
University of Phoenix
Tempe, AZ10.2022
High School Diploma - General Studies
Guthrie High School
Guthrie, OK05.1998
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Show less Change Management
- Key Performance Indicators
- Teamwork
- Provide Information About Process or Practice Interpersonal
- Communication Influencing
- Skills Project Performance
- Strategic Planning
- Integrated Business Planning
- Business Development Performance
- Management Continuous
- Improvement Process
- Customer Service
- Business Models
- Feasibility Study
- Human Resources
- Supply Chain
- Business Regulations
- Financial Statements
- Capital Management
- Business Ventures
- Microeconomics
- Marketing Strategies
- Market Research
- Financial PlanningTime
- Value of Money
- Decision Making Resource
- Allocation
- Sales Market Analysis
- Small Business Planning
- Business Requirements
- Supply and Demand
- Macroeconomics Economic Development
- Business Law and Ethics Problem
- Solving Operations
- Management Business
- Economics Business Structures
- Risk Management
- Employee Development
- Organizational Behavior Organizational
- Culture Intercultural Awareness and InclusionChange
- Management Training and Development
- Collaboration Law Enforcement Corrections
- Operations Microsoft Office
- Information Technology
- Business Opportunity Evaluation
- Communication Critical Thinking
- Time Management
- Spreadsheets
- Curiosity
- Word Processing Compassion
Timeline
Ecom Agent
Costco Wholesale
08.2023 - 12.2023
Customer Service Representative
Consumer Cellular
01.2023 - 05.2023
Primary Care Associate
Family Care Home Health Agency
02.2014 - 12.2020
Bachelor Of Science In Business - Business
University of Phoenix
Associates Of The Arts - Business
University of Phoenix
High School Diploma - General Studies
Guthrie High School
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