Charvette Hardy
Pittsburgh,PA
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
JIM SHORKEY TOYOTA
05.2008 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations..
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
Education
High School Diploma -
SOUTH HILLS HIGH SCHOOL, PITTSBURGH PA
MOUNT WASHINGTON 06.1984
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Accomplishments
- Achieved by completing [Task] with accuracy and efficiency.
Timeline
Customer Service Supervisor
JIM SHORKEY TOYOTA
05.2008 - Current
High School Diploma -
SOUTH HILLS HIGH SCHOOL, PITTSBURGH PA
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