Charvis Mills
Hampton,VA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
21
21
years of professional experience
Work History
Store Manager
JD Sports/Finish Line
2023.07 - Current
- Led the team through the transition from the closing of one location to the opening of the current location with a larger inventory & increased staff needed to operate a $4M projected location.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
JD Sports/Finish Line
2021.08 - 2023.07
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Increasing Q4 sales by over $100k & conversion by over 15% against a traffic decrease of over 10%.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
Assistant Store Manager
JD Sports/Finish Line
2020.11 - 2021.08
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Approved regular payroll submissions for 15 employees.
- Interviewed, hired and trained 12 staff associates and equipped to comply with company policies and procedures.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Walked through store areas everyday to identify and proactively resolve issues negatively impacting operations.
Sales Associate
JD Sports/Finish Line
2019.08 - 2020.11
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
Front of House Manager
Chick-fil-A
2017.10 - 2019.05
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Security Craftsman
US Air Force
2003.10 - 2009.10
- Responded to emergency situations quickly and calmly for professional support.
- Patrolled grounds to monitor status and safety of premises.
- Led, managed, and performed force protection duties to protect personnel and resources.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Education
Master of Public Administration - Healthcare Management
DeVry University/Keller Graduate School Of Management
Downers Grove, IL06.2015
Certificate in Entrepreneurial Studies - Entrepreneurial Studies
DeVry University/Keller Graduate School Of Management
Downers Grove, IL08.2013
Master of Business Administration - International Business
DeVry University/Keller Graduate School Of Management
Downers Grove, IL06.2012
Bachelor of Science - Business
University Of Phoenix
Tempe, AZ06.2010
Skills
- Inventory Management
- Maximizing Profitability
- Accurate Cash Handling
- Staff Training
- Sales Expertise
- Staff Management
- Goals and Performance
- Loss Prevention Procedures
- Performance Monitoring and Evaluation
- Leadership Development
- Product Merchandising
- Culture Development
Timeline
Store Manager
JD Sports/Finish Line
2023.07 - Current
Store Manager
JD Sports/Finish Line
2021.08 - 2023.07
Assistant Store Manager
JD Sports/Finish Line
2020.11 - 2021.08
Sales Associate
JD Sports/Finish Line
2019.08 - 2020.11
Front of House Manager
Chick-fil-A
2017.10 - 2019.05
Security Craftsman
US Air Force
2003.10 - 2009.10
Master of Public Administration - Healthcare Management
DeVry University/Keller Graduate School Of Management
Certificate in Entrepreneurial Studies - Entrepreneurial Studies
DeVry University/Keller Graduate School Of Management
Master of Business Administration - International Business
DeVry University/Keller Graduate School Of Management
Bachelor of Science - Business
University Of Phoenix
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