Summary
Overview
Work History
Education
Skills
Timeline
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Chase Carnahan

Sugar Land,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

6
6
years of professional experience

Work History

Account Manager

Bedrock Logistics
09.2023 - Current
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.
  • Monitored industry trends to provide informed recommendations on new services that could benefit clients' businesses.

Sales Associate

Fishing Tackle Unlimited
11.2018 - 09.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

Main Stream Tackle
03.2022 - 03.2023
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Bachelor of Science - Agricultural Economics

Texas A&M University
College Station, TX
05.2023

Skills

  • Sales Expertise
  • Customer Service and Assistance
  • Interpersonal Communication Skills
  • Problem-Solving Strengths
  • Strong Desire and Capability to Learn
  • Microsoft Office Proficient

Timeline

Account Manager

Bedrock Logistics
09.2023 - Current

Sales Associate

Main Stream Tackle
03.2022 - 03.2023

Sales Associate

Fishing Tackle Unlimited
11.2018 - 09.2023

Bachelor of Science - Agricultural Economics

Texas A&M University

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Chase Carnahan