Chase Franken
Columbiana,OH
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Experienced with understanding client needs to offer tailored life insurance solutions. Utilizes sales strategies and customer service expertise to maintain high levels of client satisfaction. Knowledge of policy structures and industry regulations for comprehensive service delivery.
Overview
6
6
years of professional experience
Work History
Insurance Agent
American Income Life Insurance Company
01.2026 - Current
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough risk assessments, identifying coverage gaps and recommending appropriate policies.
- Educated clients on policy details, ensuring understanding of terms and conditions.
- Streamlined claim processes, improving efficiency and reducing turnaround time for clients.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Over $2,000 in ALP so far over 5 sales
Crew Member
Dunkin' Donuts
11.2025 - Current
- Provided exceptional customer service and maintained high satisfaction levels in fast-paced environment.
- Operated various kitchen equipment, ensuring adherence to safety and hygiene standards.
- Collaborated with team members to streamline workflow and improve service efficiency during peak hours.
- Trained new crew members on operational procedures and best practices to enhance team performance.
- Monitored inventory levels, assisted in restocking supplies, and minimized waste for cost efficiency.
- Implemented process improvements that reduced order wait times and enhanced overall customer experience.
- Supported management in maintaining cleanliness and organization of work areas, ensuring compliance with health regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Delivery Driver
DoorDash
02.2020 - Current
- Successfully deliver orders on time while maintaining clear communication with customers.
- Achieved Gold Level status multiple times through consistent performance and reliability.
- Maintain a strong customer satisfaction rating of approximately 4.8/5.
- Delivered timely and accurate orders to customers, ensuring high satisfaction rates.
- Navigated efficiently using GPS systems, optimizing delivery routes for speed and reliability.
- Managed multiple deliveries simultaneously, prioritizing tasks to meet tight deadlines.
- Communicated effectively with customers regarding order status and delivery updates.
- Implemented process improvements that enhanced delivery times and reduced customer complaints.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Fulfillment Expert
Target
01.2020 - 01.2022
- Accurately shopped for pickup and delivery orders within strict time limits.
- Assisted customers with inquiries while managing assigned tasks efficiently.
- Demonstrated adaptability and teamwork through high-demand seasonal employment.
- Coordinated inventory management processes to ensure accurate stock availability and timely fulfillment.
- Streamlined order processing workflows, enhancing overall efficiency and reducing turnaround times.
- Led initiatives to enhance customer satisfaction through effective order management and issue resolution strategies.
Education
Bachelor of Arts - General Studies
Youngstown State University
Youngstown, OH05.2024
Master of Science - Kinesiology
Southeastern University
Lakeland, FLSkills
- Technical Skills: Microsoft Office, Typing, Basic Data Analysis
- Interpersonal Skills: Communication, Time Management, Customer Service, Problem Solving
- Certificates: COVID Management Certificate, Public Health Certificate
- Additional: Former Division I baseball athlete, skilled in leadership, discipline, and high-pressure performance
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Front desk operations
- Patient registration
- HIPAA compliance
- Appointment setting
- Reminder calls
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Enjoy working out at the gym for overall physical and mental well-being
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I have a passion for photography and editing photos
- Team Sports
- Photography
- Playing Sports
Timeline
Insurance Agent
American Income Life Insurance Company
01.2026 - Current
Crew Member
Dunkin' Donuts
11.2025 - Current
Delivery Driver
DoorDash
02.2020 - Current
Fulfillment Expert
Target
01.2020 - 01.2022
Bachelor of Arts - General Studies
Youngstown State University
Master of Science - Kinesiology
Southeastern University