Summary
Overview
Work History
Education
Skills
Playing Piano
Timeline
Generic

Chase Garrett

Centralia,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Rideshare Driver

Uber/Lyft
01.2020 - Current
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Drove VIPs to corporate events and meetings.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.

Turbo Tax Live Customer Support

Arise
12.2020 - 07.2021
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.

Apartment Leasing Agent

Alliance Residential
07.2017 - 08.2019
  • Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Verified tenant incomes and other information before accepting lease applications.
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.

Education

Bachelor of Arts - Music Performance

University of Illinois At Chicago
Chicago, IL
06.2013

Skills

  • Service Calls
  • Vehicle Maintenance
  • Document Management
  • Time, Mileage, and Fuel Tracking
  • Attention to Detail
  • Effective communication skills
  • Transportation Coordination
  • Customer Retention
  • Patience and understanding
  • Cleanliness
  • Passenger Assistance

Playing Piano

Playing music gives me an outlet that allows me to balance out in life that I am grateful for.  No matter what challenges may be within a day, playing music always seems to provide the perfect focus to calm to reset.

Timeline

Turbo Tax Live Customer Support

Arise
12.2020 - 07.2021

Rideshare Driver

Uber/Lyft
01.2020 - Current

Apartment Leasing Agent

Alliance Residential
07.2017 - 08.2019

Bachelor of Arts - Music Performance

University of Illinois At Chicago

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Chase Garrett