Daniel Ortega
Denver,CO
Summary
Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Reliable Rideshare Driver recognized for maintaining high productivity and efficiently completing tasks. Skilled in safe driving techniques, customer service, and route optimization to ensure passenger satisfaction and timely arrivals. Excel in communication, adaptability, and problem-solving to navigate unexpected situations effectively while fostering positive rider experiences.
Qualified warehouse forklift operator with several years moving goods between loading docks and storage areas. Expert at receiving shipments, preparing goods for shipping and organizing warehouses. Dedicated to quickly and carefully handling loads to complete tasks safely and on time. Clean safety record and excellent attendance.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
23
23
years of professional experience
Work History
Rideshare Driver
Lyft
02.2018 - Current
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
Delivery Prep , Customer Service, Loading Dock
American Furniture Warehouse Co
Thornton, Colorado
07.2005 - 03.2019
- Loaded and unloaded delivery vehicles with packages.
- Ensured all items were securely packed and protected during transport.
- Resolved customer complaints in a professional manner when necessary.
- Assisted in loading and unloading items into delivery vehicles.
- Provided customer service by responding to inquiries, addressing complaints and resolving issues in a timely manner on the loading dock
- Processed orders accurately and efficiently while following up on order status.
- Handled escalated customer situations with sensitivity and professionalism.
- Performed data entry of customer information into the database system.
- Coordinated with other departments to ensure prompt resolution of customer issues.
- Unpacked furniture items, set up, and ahead of delivery
- Received furniture from loading trucks and scan for inventory new merchandise entering the warehouse
Cashier
Best Buy
Littleton, Colorado
02.2002 - 10.2004
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
Central High School
Pueblo, CO06-2000
Skills
- Customer Engagement
- Passenger transportation
- Time Management
- Computer skills in typing
- Data entry
- Inbound and outbound calls
Timeline
Rideshare Driver
Lyft
02.2018 - Current
Delivery Prep , Customer Service, Loading Dock
American Furniture Warehouse Co
07.2005 - 03.2019
Cashier
Best Buy
02.2002 - 10.2004
High School Diploma -
Central High School