Chase Jackson
Mesquite,Texas
Summary
Recognized for fostering customer loyalty and resolving issues with empathy, ensuring positive dining experiences.
Overview
17
17
years of professional experience
Work History
Server
Cheddars Scratch Kitchen
Mesquite, TX
06.2023 - 12.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Adapted quickly to changing customer needs and preferences during service hours.
- Handled cash transactions accurately while ensuring secure payment processing.
- Supported team members during peak hours to improve workflow efficiency.
Shift Supervisor Trainee
Slabs BBQ
Mesquite, TX
09.2007 - 12.2024
- Ensured efficient daily operations, enhancing service quality and customer satisfaction.
- Monitored food safety standards while maintaining cleanliness in kitchen areas.
- Trained new staff on operational procedures to support team performance.
- Coordinated shift schedules to optimize labor resources and maintain adequate coverage.
- Managed inventory by restocking supplies to support seamless service flow.
Server
Lupe Tortilla
Coppell, TX
03.2021 - 09.2023
- Managed multiple tables simultaneously, ensuring high service quality throughout shifts.
- Served food and beverages promptly while prioritizing customer needs.
- Utilized POS system for efficient order placement, bill management, and complimentary item handling.
- Cultivated relationships with regular customers to foster loyalty.
- Delivered personalized service, enhancing overall customer satisfaction by addressing needs quickly.
Customer Service Representative
Nissan Motor Corporation
Coppell, TX
04.2016 - 11.2020
- Assisted customers with inquiries, providing timely and accurate information on vehicle specifications and services.
- Utilized CRM software to track interactions and ensure follow-up on customer requests and feedback.
- Collaborated with team members to streamline service processes, improving response times for customer issues.
- Resolved customer complaints through effective communication, enhancing customer satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Cheddars Scratch Kitchen
06.2023 - 12.2024
Server
Lupe Tortilla
03.2021 - 09.2023
Customer Service Representative
Nissan Motor Corporation
04.2016 - 11.2020
Shift Supervisor Trainee
Slabs BBQ
09.2007 - 12.2024