Summary
Work History
Education
Certification
Timeline
Skills
Work Preference
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Chase Merwin

Chase Merwin

Information Technology
Grove City,OH

Summary

Experienced support professional prepared to excel in technical support roles. Strong background in troubleshooting, system maintenance, and customer service. Highly collaborative, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and effective communication skills.

Work History

Support Technician

AhelioTech
10.2023 - Current
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
  • Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Field Services Technician

OhioHealth
08.2023 - 10.2023
  • Provided tier 1 technical support to end-users, addressing inquiries and troubleshooting hardware and software issues
  • Utilized ServiceNow to efficiently process and resolve tickets related to device returns, replacements and end-of-life devices
  • Updated and maintained enterprise hardware including desktops, laptops, Zebra label printers, docking stations, and more

Cargo Handler

Forward Air
04.2021 - 03.2024
  • Consistently loaded over 500,000 pounds of freight per average 4-day work week, contributing to the timely and accurate delivery of shipments for a national hub with over 300 employees.
  • Maintained a top-5 loader position within the terminal by exceeding productivity targets and consistently demonstrating a strong work ethic.
  • Collaborated with 30+ team members daily to ensure timely and accurate delivery of freight by effectively communicating with supervisors and tracking progress using the AS/400 system

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
02.2023 - Current

Bachelor of Science - Convergent Journalism

Missouri Western State University
Saint Joseph, MO
08.2017 - 11.2020

Certification

  • CompTIA A+ | PBW9V9DS3JE1QJ9M
  • CompTIA Network+ | ZW7F8465GJREQEST
  • CompTIA Security+ | WCR95KF6CEVQ17CF
  • CompTIA Project+ | 8GZBP3HYQBR41033
  • AWS Certified Cloud Practitioner | 5NRNKYYKWN1EQGKJ
  • ITIL® 4 Foundation

Timeline

Support Technician

AhelioTech
10.2023 - Current

Field Services Technician

OhioHealth
08.2023 - 10.2023

Bachelor of Science - Information Technology

Western Governors University
02.2023 - Current

Cargo Handler

Forward Air
04.2021 - 03.2024

Bachelor of Science - Convergent Journalism

Missouri Western State University
08.2017 - 11.2020

Skills

Troubleshooting abilities

Remote support

Technical support

Troubleshooting skills

Ticket management

Issue resolution

Desktop support

Network diagnostics

Hardware diagnostics

Software diagnosis

System administration

Analytical thinking

LAN/WAN

Help desk support

Friendly and patient

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceWork from home optionPaid sick leavePaid time offCompany Culture

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Chase MerwinInformation Technology