Chase Norris
Panama City,FL
Summary
I have experience in retail sales, front desk management and night auditing. I am looking to expand my experience and career field in an industry with a positive and upbeat environment. I feel I would be a very positive asset to your team and company.
Overview
10
10
years of professional experience
Work History
Front Desk/Night Auditor
Hilton, Inc
Panama City, Florida
10.2023 - Current
- Managed front desk operations during night shifts at a leading hospitality brand.
- Processed guest check-ins and check-outs efficiently and accurately.
- Resolved guest inquiries and concerns to ensure satisfaction and comfort.
- Maintained financial records and balanced cash drawers nightly.
- Assisted hotel guests with check in and out procedures courteously.
- Completed nightly updates to hotel rates and individual room charges.
Front Desk Agent
St Joe Corporation
Panama City Beach, FL
08.2022 - 10.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Night Auditor
By The Sea Resorts
Panama City Beach, FL
10.2021 - 06.2022
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Completed nightly updates to hotel rates and individual room charges.
- Processed end-of-day paperwork using Opera, verifying deposits and rectifying discrepancies.
Game Room Attendant
Emerald Falls Family Recreation Center
Panama City, FL
06.2020 - 10.2021
- Delivered instructional guidance to guests on game room equipment.
- Performed daily upkeep and cleaning of all game room components.
- Collected, tallied and documented tokens from token actuated games.
Lawn Care Assistant
RMC LANDSCAPING, LLC
PANAMA CITY, Florida
01.2018 - 06.2020
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
Night Auditor/Front Desk Clerk
Super 8 Hotel
Panama City, FL
12.2015 - 01.2018
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Computed guest billings and posted charges to room accounts.
Night Auditor
Best Western
Panama City, Fl
06.2015 - 12.2015
- Completed daily computer backups, checked for viruses and updated programs.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Monitored reservations to track incoming parties and special events.
- Maintained cleanliness of bathrooms, lobby and front desk.
Education
High School Diploma - General
Mosley High School
05.2015
Associate of Arts - General AA
Gulf Coast State College
Skills
Retail Sales, Public Relations, Front Desk Management, Night Auditing, Multi level payment processing POS systems
Accomplishments
Graduated with a 3.72 GPA, Dual Enrolled college classes during High School, and participated in The Bright Futures Florida Scholarship program.
Timeline
Front Desk/Night Auditor
Hilton, Inc
10.2023 - Current
Front Desk Agent
St Joe Corporation
08.2022 - 10.2023
Night Auditor
By The Sea Resorts
10.2021 - 06.2022
Game Room Attendant
Emerald Falls Family Recreation Center
06.2020 - 10.2021
Lawn Care Assistant
RMC LANDSCAPING, LLC
01.2018 - 06.2020
Night Auditor/Front Desk Clerk
Super 8 Hotel
12.2015 - 01.2018
Night Auditor
Best Western
06.2015 - 12.2015
High School Diploma - General
Mosley High School
Associate of Arts - General AA
Gulf Coast State College