Chase Raymond

• Led team of service technicians providing guidance and support.
• Delivered comprehensive training for newly hired technicians.
• Supported managerial efforts to enhance customer service strategies.
• Directed efforts in elevating standards of customer satisfaction.
• Managed timely execution of operational plans.
• Help to maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Managed daily opening and closing procedures for service center.
• Ensured compliance with company policies by adhering to Standard Operating Procedures manual and Employee Handbook.

• Maintained tools and equipment in good condition by performing regular cleaning and inspections.
• Observed experienced welders to learn best practices and improve skills.
• Followed safety protocols to maintain safe working environment during welding tasks.
• Learned different welding techniques and materials through classroom instruction and practical exercises.

• Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
• Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
• Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
• Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
• Maintained a clean and organized delivery vehicle, promoting a professional image while representing the company on the road.
• Collaborated with sales representatives to provide timely updates on pending orders or special requests from customers.

Designed and assembled robotic platforms for tournaments.

Enhanced group cooperation by jointly constructing robots.

Applied technical expertise in the creation of software solutions and document editing.