Chase Sams
Millsboro,DE
Summary
Results-oriented Freight Brokerage Executive Account Manager with 6 years of experience managing/selling high-volume accounts, negotiating competitive freight rates, and driving revenue growth through strategic carrier sourcing and relationship management. Proven ability to coordinate end-to-end logistics operations, including load booking, dispatch, tracking, and issue resolution in fast-paced, time-sensitive environments. Skilled in building long-term customer partnerships, optimizing transportation costs, and consistently exceeding margin and performance targets. Strong knowledge of market trends, lane analysis, and TMS platforms with a track record of improving efficiency and ensuring on-time delivery performance across diverse supply chain networks.
Overview
6
6
years of professional experience
Work History
Executive Account Manager
Journey Freight International Inc
North Wales, PA
01.2020 - 05.2026
- Managed a portfolio of high-value shipper and carrier accounts, ensuring consistent freight movement and on-time delivery performance
- Built and maintained relationships with customers, negotiating freight rates and securing long-term shipping contracts
- Coordinated daily freight dispatch operations, including load booking, tracking shipments, and resolving transit issues in real time
- Worked closely with carriers to source capacity, confirm availability, and ensure competitive pricing in tight markets
- Provided daily updates to customers regarding shipment status, delays, and delivery confirmations
- Negotiated spot market and contract rates to maximize profit margins while remaining competitive in the market
- Utilized Transportation Management Systems (TMS) to enter loads, manage documentation, and track performance metrics
- Resolved service failures, detention issues, and claims while maintaining strong customer satisfaction
- Analyzed lane history, market trends, and pricing data to improve margins and optimize routing decisions
- Consistently met or exceeded weekly/monthly revenue and margin targets through proactive account management and sales activity
Skills
- Freight Brokerage & Logistics Management
- Cold Calling & Freight Sales Development
- Carrier Sourcing & Capacity Procurement
- Rate Negotiation & Pricing Strategy
- Customer Account Management (Shippers & Receivers)
- Load Booking & Dispatch Coordination
- Spot Market & Contract Freight Sales
- Transportation Management Systems (TMS)
- Shipment Tracking & Real-Time Problem Solving
- Relationship Building & Client Retention
- Market Rate Analysis & Lane Optimization
- Revenue Growth & Margin Optimization
- Conflict Resolution (Detention, Claims, Service Issues)
- Time-Sensitive Logistics Coordination
- Microsoft Office (Excel, Outlook) / CRM Systems
Timeline
Executive Account Manager
Journey Freight International Inc
01.2020 - 05.2026