Chase Schaeffer
Douglasville,PA
Summary
Dynamic Assistant Manager with a proven track record at Luxe Car Wash, excelling in customer service and team leadership. Enhanced operational efficiency through process improvements, boosting customer satisfaction and fostering a motivated team. Skilled in inventory management and conflict resolution, driving repeat business and maintaining high service standards.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Luxe Car Wash
Royersford, PA
03.2025 - Current
- Assisted in daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed team schedules, optimizing staffing levels to meet customer demand effectively.
- Trained new employees on operational procedures and customer service standards.
- Conducted inventory assessments to maintain adequate supplies and minimize waste.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Implemented process improvements that streamlined car wash operations and reduced wait times.
- Monitored equipment performance, coordinating maintenance to ensure optimal functionality at all times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Crew Member
McDonald's
Douglassville, PA
06.2024 - 03.2025
- Provided excellent customer service by efficiently taking orders and addressing customer inquiries.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Collaborated with team members to prepare and serve menu items quickly during peak hours.
- Assisted in training new crew members on operational procedures and safety protocols.
- Managed inventory levels, restocking supplies to support smooth restaurant operations.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Palcs Charter School
West Chester, PA04.2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Staff management
- Conflict resolution
- Inventory management
- Staff training
Timeline
Assistant Manager
Luxe Car Wash
03.2025 - Current
Crew Member
McDonald's
06.2024 - 03.2025
High School Diploma -
Palcs Charter School