Chase Singleton
Geneva,Ohio
Summary
Goal-oriented manager with distinguished experience in Sales and Customer service industries and proven leadership abilities Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
Work History
Collection Specialist
Discover
03.2023 - Current
- Led analytics initiatives, fostering team excellence and enhancing overall performance through knowledge sharing
- Contributed to the transition of external hires into direct roles, receiving recognition as a top performer
- Undertook leadership responsibilities, organizing meetings and surpassing expectations set by team leaders and coaches.
Store Manager
T-Mobile
01.2020 - 02.2023
- Dedicated and results-driven T-Mobile Store Manager with a robust background in sales and operations
- Demonstrated success in leading teams to surpass sales targets, maintaining consistently high audit scores, and cultivating a culture of continuous improvement
- Key Achievements: Successfully led a team of 10+ employees to consistently exceed sales targets
- Maintained passing audit scores for every audit during my tenure as a manager
- Conducted weekly team calibrations to enhance performance and consistency
- Hosted impactful meetings to share best practices with team members and managers
- Collaborated with representatives to ensure they met and exceeded performance expectations.
Manager
Vern and Ozzys
07.2018 - 10.2019
- As a manager for a downtown Cleveland small business, successfully led a team to achieve sales goals, maintained consistent communication for expectation setting, and managed cash, inventory, shipping, and receiving
- Operated the POS system and facilitated product delivery using the company van
- Key Achievements: Proactively sought new opportunities by collaborating with other creators and businesses, contributing to inventory expansion and overall sales growth
- Played a vital role in managing and enhancing social media presence to boost engagement and drive traffic to the business.
Education
Bachelor degree of Applied Business (BAB) - Marketing And Sales
Kent State University
Ashtabula, OH06.2025
Highschool Diploma -
Geneva High School
Geneva, OH06.2015
Skills
- Data entry proficiency
- Strong negotiation skills
- Issue investigation
- Call center experience
- Account Management
- Persuasion techniques
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Relationship Building
- Team Training
- Staff Management
- Goals and performance
Timeline
Collection Specialist
Discover
03.2023 - Current
Store Manager
T-Mobile
01.2020 - 02.2023
Manager
Vern and Ozzys
07.2018 - 10.2019
Bachelor degree of Applied Business (BAB) - Marketing And Sales
Kent State University
Highschool Diploma -
Geneva High School
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