Summary
Overview
Work History
Education
Timeline
Generic

Katie Wall

Seeking A Position Where I Can Apply My Expertise In Customer Service And Teamwork.
Lakeland,TN

Summary

Highly motivated, detail-oriented, and coachable expert in customer service, office administration, and data entry. Expertise with Microsoft Excel, Powerpoint, Word, and Outlook.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Service Administrator

TAG Truck Center
6 2021 - 06.2024
  • Answer high-volume customer phone calls with a cheerful and patient attitude, resolve escalated customer issues, and identify pain points for clients in order to ensure an excellent and efficient vehicle service experience. Handle up to 20 incoming calls per hour.
  • Utilize Microsoft Office software such as Excel, Word, and Outlook to enter customer information and vehicle data into service database. File technician notes, invoices, and receipts in order to create detailed records of service operations.

Customer Care Specialist

Frase Protection
08.2020 - 06.2021
  • Fielded customer calls, scheduled technician service appointments, performed security hardware troubleshooting, technical in-app troubleshooting, and assisted with installing alarm systems at a home security company servicing the entire West Tennessee region.
  • Monitored and recorded alarm signal data, performed quality control for security systems, and wrote troubleshooting procedure templates in order to ensure consistent performance across four service platforms and reliable security systems.
  • Managed alarm subscriptions and ensured payment was received on time, as well as assisted customers in upgrading and editing existing accounts.
  • Identified opportunities to upsell equipment and various subscriptions to help better adapt their security system to their desired lifestyle.
  • Initiated sales cold calls to inform current customers of new equipment or new service opportunities that come with their existing subscriptions.
  • Went through various reports to ensure customer equipment is functioning as promised and meeting the needs of the clients.

Shift Lead

All American Sweets
01.2020 - 08.2020
  • Led a team of 6 stockers, bakers, and cashiers to perform food preparation, retail service, and cake decoration in a fast-paced bakery in order to ensure excellent quality sweets and customer service.
  • Answered high-volume phone calls, recorded order details, and scheduled custom baking services for a diverse range of clientele.


Kennel Assistant Lead

Camp Bow Wow
06.2016 - 01.2020
  • Led and wrote training procedures for a team of 10 kennel attendants, groomers, and maintenance staff to monitor animal behavior and health, clean waste, and perform grooming services in a high-pressure, fast-paced pet boarding facility.
  • Scheduled and administered the delivery of medicine and food for up to 100 animals per night in order to guarantee the health, safety, and happiness of pets and the satisfaction of the customer.
  • Handled face to face customer interaction to ensure the happiness of all clientele. Came up with solutions to customer concerns and issues.

Education

Bachelor of Arts - Philosophy, Political Science

University of Memphis
Memphis, TN
08.2015 - 05.2019

Timeline

Customer Care Specialist

Frase Protection
08.2020 - 06.2021

Shift Lead

All American Sweets
01.2020 - 08.2020

Kennel Assistant Lead

Camp Bow Wow
06.2016 - 01.2020

Bachelor of Arts - Philosophy, Political Science

University of Memphis
08.2015 - 05.2019

Service Administrator

TAG Truck Center
6 2021 - 06.2024

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Katie WallSeeking A Position Where I Can Apply My Expertise In Customer Service And Teamwork.