Chase Wujek
Detroit
Summary
Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.
Overview
11
11
years of professional experience
Work History
Funeral Home Night Manager
Wujek-Calcaterra & Sons
06.2014 - Current
- Managed inventory controls, optimizing stock levels and reducing discrepancies.
- Coordinated nightly scheduling, maintaining adequate staffing levels for peak hours.
- Monitored guest satisfaction, addressing concerns promptly to maintain service excellence.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma - Won Outstanding Competitor Award in 2014
Grosse Pointe North
Grosse Pointe Woods, MI06.2014
Skills
- Attention to detail
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Decision-making
- Professionalism
Timeline
Funeral Home Night Manager
Wujek-Calcaterra & Sons
06.2014 - Current
High School Diploma - Won Outstanding Competitor Award in 2014
Grosse Pointe North