Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
10
10
years of professional experience
Work History
Relationship Banker II
Regions Bank
Birmingham, AL
03.2022 - Current
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Leasing Agent
Eastern Illinois Property Management
Charleston, IL
09.2020 - 02.2022
Boosted occupancy 40 percent during my tenure by leveraging market knowledge and successful promotional strategies
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
Meeting with prospective tenants to determine lease terms, receiving security deposits and coordinating with current changes to discuss lease changes
Responded to messages and inquiries from various parties and used well developed active listening and open ended questioning skills, to promote quick issue resolution.
Diagnostic Imaging Clinical Support
Sarah Bush Lincoln Health Center
Mattoon, IL
03.2016 - 08.2020
Responsible for helping set up exam rooms with technicians
Interface with patients and scan in medical documents
Communicate with nurses and technicians to determine scheduling and proper preparation for procedure or exam
Assist nurses and CNAs with medical devices and vital signs monitors to ensure the safety of the patient.