Chasidy Hernandez
Santa Rosa,CA
Summary
Attentive and dedicated individual looking to expand my skill set by setting goals and accomplishing challenges that help me succeed in the workplace.
Overview
4
4
years of professional experience
Work History
Manufacturing Administrative Coordinator
Loring Smart Roast
03.2023 - Current
- Manage electronic and paper-based filing systems to keep essential documents and information easily accessible and organized
- Maintained office calendars to track important dates and deadlines
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
Server
Casino Pauma
01.2022 - 12.2022
- Properly managed up to 10+ tables in a section
- Served food and beverages promptly with focused attention to customer needs
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Beverage Server
Graton Resort & Casino
09.2021 - 12.2021
- Served alcoholic beverages to casino guests
- Collected cash and chip payment for drinks served.
- Responsible for maintaining flow of service for up to 40+ guests at a time
Account Manager
Instep Management
01.2021 - 08.2021
- Educated clients on new services to increase customer engagement with brand
- Used scripts or persuasive sales techniques to convince clients in purchasing product
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Administrative Assistant
California Respite Care
11.2020 - 02.2021
- Interacted with customers by phone, email, or in-person to provide information
- Completed clerical tasks such as filing, copying, and distributing mail
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
Solar Sales Appointment Setter
Titanium Home Security
06.2020 - 10.2020
- Acted as first point of contact and set appointments for prospective clients
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets
Consumer Relations Representative
Optio Solutions LLC
09.2019 - 02.2020
- Collected on delinquent accounts to reduce overdue balances
- Worked in call center environment handling manual and automatically dialed outbound calls
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA2017
Skills
- Customer Service and Rapport
- Data Entry
- Problem Resolution
- Front Desk Operations
- Call Center Customer Service
- Appointment Scheduling
Timeline
Manufacturing Administrative Coordinator
Loring Smart Roast
03.2023 - Current
Server
Casino Pauma
01.2022 - 12.2022
Beverage Server
Graton Resort & Casino
09.2021 - 12.2021
Account Manager
Instep Management
01.2021 - 08.2021
Administrative Assistant
California Respite Care
11.2020 - 02.2021
Solar Sales Appointment Setter
Titanium Home Security
06.2020 - 10.2020
Consumer Relations Representative
Optio Solutions LLC
09.2019 - 02.2020
High School Diploma -
Rancho Cotate High School
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