Chasity Clark
Joplin,MO
Summary
Hardworking account manager with several years of experience working directly with the clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
16
16
years of professional experience
Work History
ACCOUNT MANAGER/CUSTOMER SERVICE
CFI Truckload
01.2019 - Current
- -Visionary mindset is a must. First point of escalation for internal and external customer needs.
- -Committed to ensuring our customers have proficient clear communication and all service demands are maintained to build long term relationships.
- -Empowering teammates to meet customer needs while maintaining professional relationships.
DRIVER MANAGER/FLEET SERVICE
CFI Truckload
01.2016 - 01.2019
- -Strong communication to the driver verbal and written skill to convey instructions needed to service the customer.
- -Problem-Solving to address issues such as directions, parking, mechanical issues and clear communication between the driver and customer.
- -Empathy and Patience is key with working with drivers. Tensions can be high, de-escalation while maintaining professionalism.
ACCOUNT SPECIALIST/CUSTOMER SERVICE/DISPATCHER
CFI Truckload
01.2010 - 01.2016
- -Communication with the external customers and transmitting these issues to internal teammates to ensure customer needs are meet
- -Attention to detail is the most important handling a lot of time sensitive details.
Education
High School Grad - undefined
Carthage High School
Skills
- Computer literacy and proficiency in Microsoft office suite
- Building rapport with customers internal and external
- Resolving conflict and addressing issues
- Patience and positive attitude
- Dependable and long-term commitment
- Clear and concise verbal and written communication
- Leadership skills in developing and implanting team strategies and plans
- Delegating Task and Responsibilities effectively
Timeline
ACCOUNT MANAGER/CUSTOMER SERVICE
CFI Truckload
01.2019 - Current
DRIVER MANAGER/FLEET SERVICE
CFI Truckload
01.2016 - 01.2019
ACCOUNT SPECIALIST/CUSTOMER SERVICE/DISPATCHER
CFI Truckload
01.2010 - 01.2016
High School Grad - undefined
Carthage High School