Chasity Gordon
Mcdonough,USA
Summary
Friendly, dependable professional with experience in customer service, healthcare support, and administrative operations. Skilled in maintaining accurate records, coordinating schedules, and safeguarding confidential information. Highly organized, detail-oriented, and proficient with computer systems, with a strong ability to communicate clearly and support smooth daily operations.
Overview
5
5
years of professional experience
Work History
Patient Success Representative
RESMED
03.2024 - Current
- Supported high volume of customer interactions by assisting patients with medical supply orders and appointment scheduling, ensuring clarity and professionalism in communication.
- Input and updated patient records, order details, and insurance information into electronic systems, maintaining accuracy and integrity of data.
- Accurately input and update patient records, order details, and insurance information into electronic systems.
- Coordinated with providers and internal departments to ensure timely processing and fulfillment of patient needs, enhancing overall patient experience.
- Utilize strong organizational and multitasking skills to meet daily performance metrics in a fast-paced environment
Order Processing Associate
Fairfield Collectibles
Mcdonough, GA
03.2023 - 02.2024
- Processed customer orders for military collectibles and antique items through phone and online systems, ensuring accurate and prompt service
- Provided product information, resolved issues, and ensured timely fulfillment
- Delivered product information and resolved customer issues, facilitating timely order fulfillment and enhancing customer satisfaction
- Organized and maintained records of inventory and order transactions, supporting efficient order processing and tracking
- Performed administrative tasks including filing, data entry.
- Worked during peak seasons to support increased customer demand
Office Administrative Assistant
AutoNation
Ellenwood, GA
01.2022 - 03.2023
- Managed filing systems, processed payments and invoices, and scheduled meetings to facilitate efficient office operations.
- Maintained inventory and ordered supplies while safeguarding confidentiality of sensitive information.
- Coordinated administrative tasks to support seamless office operations.
- Assisted customers with inquiries, product selection, and order tracking through clear and professional communication.
Front Desk Receptionist
Stratton Amenities
Atlanta, GA
10.2020 - 02.2022
- Greeted visitors and answered calls, directing inquiries to appropriate staff to ensure efficient communication
- Verified customer identity documents while managing mail and correspondence, supporting seamless front desk operations
- Verified customer identity documents and managed mail, correspondence, and front desk operations
- Maintained professional, welcoming environment, delivering excellent customer service to enhance visitor experience
- Contributed to team efforts by supporting operational needs on a part-time basis
Education
High School Diploma -
Lovejoy High School
Lovejoy, GA05.2016
Some College Coursework - Agricultural Economics
Fort Valley State University
Fort Valley, GASkills
- Medical Record Maintenance
- HIPAA Compliance
- Patient Chart Updates
- Data management
- Data accuracy
- Recordkeeping
- Salesforce familiarity
- Microsoft Excel & Outlook
- Appointment Scheduling
- Administrative Support
- Inbound/Outbound Communication
- Patient communication
- Customer relations
- Time optimization
- Critical thinking
- Conflict resolution
Timeline
Patient Success Representative
RESMED
03.2024 - Current
Order Processing Associate
Fairfield Collectibles
03.2023 - 02.2024
Office Administrative Assistant
AutoNation
01.2022 - 03.2023
Front Desk Receptionist
Stratton Amenities
10.2020 - 02.2022
High School Diploma -
Lovejoy High School
Some College Coursework - Agricultural Economics
Fort Valley State University