Eileen Suriel
Brooklyn,NY
Summary
Detail-oriented Patient Service Representative with strong skills in appointment scheduling, insurance verification, and patient data management. Committed to enhancing patient experiences and ensuring seamless referral coordination.
Overview
12
12
years of professional experience
Work History
High Risk Clinic Patient Service Representative
Lehigh Valley Hospital and Health Network
Allentown, Pennsylvania
08.2024 - Current
- Scheduled follow-up appointments for High Risk OB patients, ensuring alignment with their specific care needs.
- Coordinated proper scheduling of appointments based on individual High Risk OB requirements.
- Facilitated referrals to and from Maternal Fetal Medicine office, enhancing patient access to specialized care.
- Provided transportation for patients to and from appointments, ensuring they received necessary care.
Patient Service Representative
Lehigh Valley Hospital and Health Network
Allentown, Pennsylvania
07.2021 - Current
- Coordinated patient check-in and check-out processes for efficient service.
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured all necessary paperwork was completed prior to patient visits.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collaborated with team members to improve patient experience and increase satisfaction scores.
- Coordinated and arranged diagnostic tests for patients based on physician orders and lab results.
- Supported patients in navigating health services and resources to ensure access to necessary care.
Behavior Health PSR
Lehigh Valley Hospital and Health Network
Allentown, pa
07.2021 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled and confirmed patient appointments and consultations.
- Verified demographics and insurance information to register patients in computer system.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Dental School Health Program Coordiantor
NYU Lutheran Medical Center
Brooklyn, NY
05.2014 - 03.2020
- Administered payroll for dental school health employees using Kronos, ensuring timely and accurate processing.
- Verified timekeeping information to enhance payroll efficiency.
- Collaborated with human resources to streamline tracking of paid time off, enhancing departmental efficiency.
- Managed financial documentation, including expense reports and invoices, ensuring fiscal accuracy and compliance.
- Designed and implemented training programs tailored to department and school requirements.
Education
High School Diploma -
John Jay High School
Brooklyn, NY06-1990
Skills
- Appointment scheduling
- Insurance verification
- Referral coordination
- Referral management
- Patient data management
- Medical record maintenance
- Client management
Timeline
High Risk Clinic Patient Service Representative
Lehigh Valley Hospital and Health Network
08.2024 - Current
Patient Service Representative
Lehigh Valley Hospital and Health Network
07.2021 - Current
Behavior Health PSR
Lehigh Valley Hospital and Health Network
07.2021 - Current
Dental School Health Program Coordiantor
NYU Lutheran Medical Center
05.2014 - 03.2020
High School Diploma -
John Jay High School