Chasity Hiett
Amarillo
Summary
Detail-oriented Quality Coordinator with a proven track record supporting quality improvement, initiatives, completing IRR audits, and managing complex medical record workflows. Brings extensive call center administrative and front desk experience across multiple healthcare settings. Highly knowledgeable in medical terminology, HIPAA compliance, HEDIS/STAR measures and patient communication. Recognized for exceptional multitasking, data accuracy, and commitment to improving patient care processes.
Overview
10
10
years of professional experience
Work History
Quality Coordinator
WellMed
Amarillo
09.2024 - 03.2026
- Working in a fast paced environment assisted with reviewing medical records and recognizing opportunities for improvement in overall procedures.
- While partnering with client staff and leadership to organize and implement plans for an overall increase in quality outcomes.
- Other responsibilities included data collection and data entry with quality monitoring.
- Assisted with local IRR Audits, and requested and reviewed medical records from multiple providers, and maintained knowledge base of HEDIS/Star measures and navigated through multiple documentation systems and charting.
Call Center Representative
Panhandle OBGYN
Amarillo
09.2021 - 09.2024
- Working in a high call volume environment, working with multiple systems helping patients schedule and reschedule appointments, and communicating questions and concerns to Drs/ Nurses from patients as well as helping patients understand their billing and taking payments, as well as updating patient information and helping gain access to the online portal.
- Verify insurance coverage for patients.
- Obtaining insurance benefits and going over patients' financial responsibilities.
- Obtaining medical records from doctor's offices and sending out medical records.
- Filing documents in patient charts, and responding to medical records requests promptly while following all HIPPA rules and guidelines.
Receptionist
Amarillo Eye Group
Amarillo
04.2020 - 09.2021
- I interact with patients by updating information, processing insurance, collecting co-pays, checking patients out, and giving them their next appointment.
- Also, follow up with patients to reschedule if they are a no-call no-show.
Caregiver/Med Tech
Heartis of Amarillo
Amarillo
07.2017 - 04.2020
- Assisting with personal care: bathing and grooming, dressing, toileting, exercise, shopping, housekeeping, laundry, and other errands.
- General health care: administrating medications, overseeing medication and prescriptions usage.
- Ability to plan, initiate, and appointment reminders.
- Mobility assistance: help with getting in and out of a wheelchair, car or shower.
- Personal supervision: providing constant companionship and general supervision.
- Emotional support: being a stable companion and supporter in all matters personal, health-related and emotional.
- Care for the elderly: orienting or grounding someone with Alzheimer's disease or dementia, relaying information from a doctor to family and members.
- Back-up care (or respite) services: providing other caregivers a break.
- Home organization: help with organizing, packing or cleaning for a trip, or general house care and cleaning.
- Health monitoring: following a care plan and noticing any changes in the individual's health, recording and reporting any differences.
Sales Representative/Cashier
MetroPCS
Amarillo
02.2017 - 06.2017
- Greeting customers, data entry, assisted in-store customers with choosing a cellular phone as well as calling and data plan, drafted all paperwork for customer contracts set up auto-pay, added and deleted features, provided monthly sales reports and analyses, remained current on all MetroPCS offers updates, and features to inform customers.
Special Merchandising Team
Burlington
Amarillo
07.2016 - 01.2017
- Unloading freight, processing and merchandising products, cashier, and at Burlington exceptional customer service.
- Recognized for never being short on cash register.
Education
High School Diploma -
Tascosa High School
Amarillo, TXSkills
- Customer service
- Time management
- Computer literacy
- Leadership
- Microsoft Word
- Documentation review
- Microsoft Excel
- Guest services
- Communication skills
- Self-Motivating
- Typing
- Organization
- Fast learning
- Data importing
- Data collection
- Identifying trends
- Maintaining accurate records
- Multitasking
- ICD-10 Knowledge
- Medical Term Knowledge
- HIPPA Compliant
- HEDIS measures
- Quality monitoring
- Medical records management
- Problem solving
- Quality management systems
- Quality improvements implementation
- Quality metrics
- HIPAA compliance
- Medical record review
Timeline
Quality Coordinator
WellMed
09.2024 - 03.2026
Call Center Representative
Panhandle OBGYN
09.2021 - 09.2024
Receptionist
Amarillo Eye Group
04.2020 - 09.2021
Caregiver/Med Tech
Heartis of Amarillo
07.2017 - 04.2020
Sales Representative/Cashier
MetroPCS
02.2017 - 06.2017
Special Merchandising Team
Burlington
07.2016 - 01.2017
High School Diploma -
Tascosa High School