Chasity Hodges
Aztec,NM
Summary
Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate/Cashier
Michaels Craft Store
03.2023 - 09.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Developed strong rapport with customers and created positive impression of business.
- Built relationships with customers to encourage repeat business.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed efficient cash register operations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Beaches Beauty Supply
07.2022 - 12.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
Salon Receptionist
JC Penny Salon
12.2021 - 05.2022
- Listened closely to customer complaints and responded appropriately to issues.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Updated customer records and maintained accurate client information.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Contributed to the salon''s positive reputation by delivering exceptional customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Sales Associate
Sportsman's Warehouse
02.2020 - 12.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally.
- Organized and Cleaned my department of the store.
Education
Associate of Applied Science - Cosmetology
San Juan College
Farmington, NM01.2024
High School Diploma -
Bloomfield High School
Bloomfield, NM05.2019
Skills
- Informed Product Selections
- Store Opening and Closing
- Retail Store Operations
- Adaptable and Flexible
- Time Management
- Relationship Building
- Exceptional customer service
- Stocking and Receiving
- Problem-Solving
- Listening Skills
- Cash Register Operation
- Friendly and Helpful
Certification
- Licensed Cosmetologist - As of February 2024
Timeline
Sales Associate/Cashier
Michaels Craft Store
03.2023 - 09.2023
Sales Associate
Beaches Beauty Supply
07.2022 - 12.2022
Salon Receptionist
JC Penny Salon
12.2021 - 05.2022
Sales Associate
Sportsman's Warehouse
02.2020 - 12.2021
Associate of Applied Science - Cosmetology
San Juan College
High School Diploma -
Bloomfield High School
- Licensed Cosmetologist - As of February 2024
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