Chasity Johnson
Little Rock
Summary
Experienced and detail-focused Health Information Professional seeking to transition into a Master Patient Index (MPI) Specialist role. Skilled in interpreting and analyzing patient health records, ensuring data accuracy, and maintaining compliance with healthcare regulations. Brings a strong foundation in electronic medical records (EMR), patient data management, and health information systems—well-equipped to support the integrity of the MPI through accurate merges, unmerges, and demographic corrections that enhance patient safety and continuity of care.
Overview
10
10
years of professional experience
Work History
Medical Courier
American Esoteric Laboratories
02.2022 - Current
- Currently employed at American Esoteric Laboratories, a premier provider of clinical laboratory services, ensuring the timely and secure delivery of medical specimens and documents.
- Manage delivery of +100 medical specimens daily, ensuring compliance and efficiency.
- Optimized logistics and routing, improving delivery schedules by +20%.
- Ensure adherence to safety and confidentiality regulations during transport.
- Collaborate with healthcare providers to enhance collection and delivery workflows.
- Utilize GPS technology for precise navigation, ensuring punctual deliveries.
Health Information Technology Internship
University of Arkansas for Medical Sciences
03.2022 - 05.2022
- Contributed to the University of Arkansas for Medical Sciences, a leading academic health center, by managing and coding patient medical records using ICD, CPT, and HCPCS systems.
- Accurately coded +500 diagnoses and procedures, enhancing record precision.
- Maintained +95% accuracy in patient medical records documentation.
- Utilized electronic health records to streamline patient care documentation.
- Assisted healthcare providers by efficiently retrieving medical records and test results.
- Followed strict protocols to ensure quality care and compliance in record maintenance.
Customer Service Agent(Remote)
Walmart
01.2021 - 01.2022
- Provided remote customer service for Walmart, a global retail leader, focusing on exemplary customer service practices and operational efficiency.
- Resolved +200 customer inquiries weekly, maintaining high satisfaction rates.
- Maintained accurate and confidential customer account information.
- Utilized CRM systems to document interactions, improving service delivery.
- Collaborated with team members to streamline workflows and enhance communication.
- Trained new agents on customer service best practices and protocols.
Sterile Processing Technician
CHI St. Vincent Infirmary
11.2018 - 01.2021
- Worked at CHI St Vincent Infirmary, a leading healthcare provider, ensuring the sterilization and compliance of surgical instruments and medical tools.
- Decontaminated and sterilized +1,000 surgical instruments monthly.
- Assembled and labeled instrument trays, ensuring adherence to guidelines.
- Operated sterilization equipment, ensuring safety and functionality.
- Monitored sterilization cycles, documenting results for compliance.
- Coordinated with surgical teams to ensure prompt delivery of sterile supplies.
Package Handler
FedEx Ground
08.2015 - 11.2018
- Served at FedEx Ground, a global logistics company, managing the distribution of packages.
- Loaded and unloaded trucks with packages weighing up to 75 lbs, using proper lifting techniques and safety protocols.
- Scanned, sorted, and routed hundreds of packages per shift to designated delivery zones.
- Maintained clean and organized workstations to support efficient warehouse operations.
- Identified damaged or misrouted packages and reported issues to supervisors for resolution.
- Consistently met productivity goals and maintained perfect attendance during peak seasons.
- Collaborated with team members to streamline workflows and reduce loading times.
Education
Associate of Applied Science - Health Information Technology
University of Arkansas Pulaski Technical
Little Rock, Arkansas05.2022
Skills
- 3M and Epic EMR
- Customer service
- Electronic medical records
- CPT and ICD-10 coding
- Medical terminology
- Medical billing and coding
- Microsoft Office proficiency
- HIPAA compliance
Timeline
Health Information Technology Internship
University of Arkansas for Medical Sciences
03.2022 - 05.2022
Medical Courier
American Esoteric Laboratories
02.2022 - Current
Customer Service Agent(Remote)
Walmart
01.2021 - 01.2022
Sterile Processing Technician
CHI St. Vincent Infirmary
11.2018 - 01.2021
Package Handler
FedEx Ground
08.2015 - 11.2018
Associate of Applied Science - Health Information Technology
University of Arkansas Pulaski Technical
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