Chasity Johnson
Lake Mary
Summary
20 years experienced server in small town diner type restaurants. Punctual, Professional, Personable. I thrive off of positive attitudes and I enjoy a fast paced, high volume environment best, demonstrating strong leadership and multitasking skills. I genuinely enjoy building rapport with guests and play a key role to ensure their overall satisfaction.
Overview
14
14
years of professional experience
Work History
Server
The Market Diner
Sanford, FL
03.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Ken and Mary's Restaurant
Shelby, NC
07.2019 - 05.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
The Pancake House
Shelby, NC
05.2012 - 02.2019
- Processed payments accurately and handled cash register operations.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
Associate of Science -
Associate of Arts - Art
Cleveland Community College
Shelby, NC05-2020
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- High volume dining
- Team collaboration
Timeline
Server
The Market Diner
03.2025 - Current
Server
Ken and Mary's Restaurant
07.2019 - 05.2024
Server
The Pancake House
05.2012 - 02.2019
Associate of Science -
Associate of Arts - Art
Cleveland Community College