Chasity Lange
Danville,IL
Summary
Customer Service Representative bringing excellent skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to solve problems.
Overview
25
25
years of professional experience
Work History
Head Receptionist/Customer Service
CCMSI
03.2012 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cosmetologist
Hair It Is
03.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
MS Salon
01.2012 - 07.2018
- Used social media platforms to promote salon and services.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Cosmetologist
Escape Salon And Spa
12.2009 - 06.2012
- Used social media platforms to promote salon and services.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Waitress
Jockos Pizza Inn
01.2000 - 01.2012
- Processed orders and sent to kitchen employees for preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Customer Service Representative
Cellular One
01.2006 - 01.2008
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
No Degree - Business Administrative Technology
Danville Area Community College
Danville, IL08-2026
State License - Cosmetology
Concept College of Cosmetology
08.2002
High School Diploma -
Danville High School
05.1994
Skills
- Confidentiality Requirements
- Maintaining Clean Work Areas
- Office Organization
- Customer Service and Assistance
- Friendly communication
- Social skills
- Active listening
- Licensed cosmetologist
- Customer consultation
- Professionalism and ethics
Timeline
Cosmetologist
Hair It Is
03.2024 - Current
Head Receptionist/Customer Service
CCMSI
03.2012 - Current
Cosmetologist
MS Salon
01.2012 - 07.2018
Cosmetologist
Escape Salon And Spa
12.2009 - 06.2012
Customer Service Representative
Cellular One
01.2006 - 01.2008
Waitress
Jockos Pizza Inn
01.2000 - 01.2012
No Degree - Business Administrative Technology
Danville Area Community College
State License - Cosmetology
Concept College of Cosmetology
High School Diploma -
Danville High School
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