Chasity Maldonado
Morrisville,PA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Shift Leader
Five Guys
Langhorne, Pennsylvania
06.2022 - Current
- Led the Five Guys crew during high-volume lunch and dinner rushes to ensure timely service.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new crew members on Five Guys' service and kitchen procedures to enhance team efficiency.
- Coordinated opening and closing tasks for Five Guys restaurant shifts.
- Addressed customer concerns to maintain high standards of guest service at Five Guys.
- Monitored food safety and sanitation standards across Five Guys stations.
- Delegated tasks to staff to ensure an organized work environment.
Cashier
Party City
Fairless Hills, Pennsylvania
10.2020 - 06.2022
- Processed customer purchases efficiently using point-of-sale systems to enhance customer satisfaction.
- Assisted customers in locating products and provided tailored recommendations to elevate the shopping experience.
- Responded to customer questions and resolved issues in a timely, professional manner.
- Collaborated with team members to ensure seamless operations during peak periods.
Education
High School Diploma -
Morrisville High School
Morrisville, PA06-2023
Some College (No Degree) -
Holy Family University
Philadelphia, PASkills
- Food safety management
- Food safety compliance
- Employee training
- Shift leadership
- Customer service
- Effective communication
- Conflict resolution
- Attention to detail
- Positive attitude
Timeline
Shift Leader
Five Guys
06.2022 - Current
Cashier
Party City
10.2020 - 06.2022
High School Diploma -
Morrisville High School
Some College (No Degree) -
Holy Family University