Chasity Mcknight
Rayville,LA
Summary
I am a very hard worker, goal oriented, and have excellent communication skills. I've worked with money, computer/paper entry, trained new employees, and maintained a capable and efficient work area. I'm a fast learner and enjoy meeting new goals in life and being successful in doing so. I've work in customer service since the age of 15 as a waitress, cashier, team lead, front desk worker, on the sales floor, and much more.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Brookshire Grocery
Rayville, LA
02.2020 - 08.2021
- Completed daily tasks with team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Identified opportunities for process improvements, implementing changes when required.
- Created and distributed monthly, quarterly, and annual reports to management regarding performance.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Waitress
La Fogata Restaurant Bar
Rayville, LA
06.2017 - 07.2019
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
Associate of Applied Science -
Unitech Training Academy
West Monroe, LA05-2019
High School Diploma -
Rayville High School
Rayville, LA05-2017
Skills
- Complaint resolution
- Performance Improvement
- Employee engagement
- Invoice Verification
- Coaching and Mentoring
- Resource Allocation
- Workplace Safety
- Excellent Communication
- Customer Service and Engagement
- Customer service understanding
- Teamwork
- Adaptability
- Exceptional organizational skills
- Goal-Oriented
- Call handling
- Money Management
Certification
- CPR
Timeline
Team Lead
Brookshire Grocery
02.2020 - 08.2021
Waitress
La Fogata Restaurant Bar
06.2017 - 07.2019
Associate of Applied Science -
Unitech Training Academy
High School Diploma -
Rayville High School