Chasity Pearson
Coral Springs,FL
Summary
Dedicated Telephone Operator with 2 years of experience accurately routing internal and external calls quickly to ensure connections. Adept in operating switchboards with up to 5 lines. Poised, eloquent and skilled in providing top-notch front desk service to incoming clients and staff.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sea World
Tampa, FL
06.2024 - 08.2024
- Continuously improved operational procedures through collaboration with cross-functional teams.
- Ensured compliance with safety regulations by conducting regular training sessions for team members.
- Conducted regular performance evaluations of attraction staff, providing feedback for improvement.
- Developed innovative ideas for new attractions, contributing to the park''s expansion and success.
- Maintained accurate records of daily operations, including attendance numbers and incident reports.
PBX Operator
DoubleTree by Hilton
Fort Lauderdale, FL
08.2022 - 02.2023
- Company Overview: At this job I was taught hospitality and customer service and how to communicate over the phone
- At this job I was taught hospitality and customer service and how to communicate over the phone
Customer Service Representative
Teleperformance USA
Remote
10.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PBX Operator
Doubletree By Hilton
Sunrise, FL
08.2021 - 02.2022
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Cashier/Customer Service
Boomers Parks
Boca Raton, FL
08.2019 - 05.2020
- Assisted customers with transactions to enhance shopping experience.
- Improved checkout efficiency by quickly processing purchases.
- Managed cash register for smooth and accurate transactions.
- Enhanced customer satisfaction, providing prompt service.
Cashier/Bagger
Publix
Boca Raton, FL
07.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Spanish River Community High School
Boca Raton, FL05.2020
Skills
- Front desk
- Bilingual
- Phone etiquette
- Communication skills
- Typing
- Answering Questions
- Researching Customer Issues
- Excellent Phone Demeanor
- Setting Reservations
- Coordinating Reservations
- Switchboard Operations
- Excellent Verbal Communication Skills
- Managing Phone Systems
Timeline
Customer Service Representative
Sea World
06.2024 - 08.2024
Customer Service Representative
Teleperformance USA
10.2022 - 01.2023
PBX Operator
DoubleTree by Hilton
08.2022 - 02.2023
PBX Operator
Doubletree By Hilton
08.2021 - 02.2022
Cashier/Customer Service
Boomers Parks
08.2019 - 05.2020
Cashier/Bagger
Publix
07.2018 - 08.2019
High School Diploma -
Spanish River Community High School