Accomplished Pharmacy Technician with proven expertise in drug inventory management and exceptional customer service, honed at Our Lady of the Lake Children's Hospital and Walmart. Demonstrates a strong command of pharmacy operations, including FDA and HIPAA compliance, alongside a talent for fostering patient trust and satisfaction. Skilled in streamlining processes to enhance efficiency and accuracy in medication dispensing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Our Lady of the Lake Children's Hospital
Baton Rouge, LA
07.2023 - Current
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Restocked shelves with new supplies of medications as needed.
Organized work areas so that everything was easily accessible when needed.
Interpreted and processed medication orders under supervision of pharmacist.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Prepared prescription transfers to other pharmacies.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Provided exceptional customer service, addressing patient questions and concerns with empathy.
Ensured compliance with state and federal pharmacy laws and regulations.
Operated cash registers to accept payments from customers.
Cleaned and maintained equipment or work areas according to prescribed methods.
Pharmacy Technician
Walmart
Port Allen, LA
01.2013 - Current
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Received payment from customers and processed credit card transactions when necessary.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Organized work areas so that everything was easily accessible when needed.
Assisted in training new employees on pharmacy procedures.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Interpreted and processed medication orders under supervision of pharmacist.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
Provided exceptional customer service, addressing patient questions and concerns with empathy.
Education
Certificate - General Studies
Baton Rouge Community College
Baton Rouge, LA
12-2014
High School Diploma -
Livonia High School
Livonia, LA
05-2010
Skills
Drug Inventory Management
Drug Inventory Control
Billing support
Drug safety
Insurance reconciliation
Prescription Filling
Interpreting and Processing Medication Orders
Pharmacy operations
FDA and HIPAA compliance
Point of sale systems proficiency
Pharmaceutical Calculations
Certification
National and State Certified Pharmacy Technician
License Number: CPT.011605
Timeline
Pharmacy Technician
Our Lady of the Lake Children's Hospital
07.2023 - Current
Pharmacy Technician
Walmart
01.2013 - Current
National and State Certified Pharmacy Technician
License Number: CPT.011605
Certificate - General Studies
Baton Rouge Community College
High School Diploma -
Livonia High School
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