Job Search Status
Open to workDesired start date: Immediately
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Chasity Waters
Lubbock
Work Preference
Summary
I am a self-motivated and progress-driven Assistant Director of Accounting & Human Resources with an extensive background in this industry. With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to this company. Throughout the course of my career, I have honed my abilities in payroll configuring and financial management. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency
Overview
11
11
years of professional experience
Work History
Assistant Director of Accounting & Human Resources
Million Air Lubbock
Lubbock
08.2024 - 03.2026
- Developed and implemented HR policies aligned with company objectives.
- Managed employee relations by addressing concerns and resolving conflicts.
- Facilitated recruitment processes, streamlining job postings and interview coordination.
- Coordinated training programs, enhancing employee skills and knowledge through targeted development.
- Oversaw benefits administration, ensuring compliance with regulations.
- Led initiatives to promote a positive workplace culture and employee engagement.
- Reconciled accounts to ensure accuracy of financial records and transactions.
- Managed customer payment inquiries, ensuring timely resolution and clear communication.
- Collaborated with sales team to resolve billing discrepancies effectively.
- Assisted in preparing financial reports related to accounts receivable activities.
- Utilized accounting software to track payments and monitor outstanding balances.
Customer Service Representative
Lubbock Aero
Lubbock
02.2020 - 08.2024
- Managed customer inquiries, processed payments, and fulfilled service requests to ensure customer satisfaction.
- Answered phones, emails and addressed inquiries from clients.
- Collaborated with colleagues to enhance customer experience through effective communication and support.
- Achieved personal and team goals in customer service, contributing to overall company performance.
- Collaborated across departments to resolve customer-related issues.
- Communicated with clients or vendors regarding billing inquiries or disputes.
- Prepared and entered financial transactions into accounting software.
- Classified and recorded diverse accounting data according to strict department processes.
- Pursued training courses to enrich skills and obtain more knowledge in accounting procedures.
Assistant Marketing Coordinator
Es Condido Grill
Lubbock
06.2015 - 02.2020
- Created and executed marketing strategies to increase brand awareness and reach target audiences.
- Managed multiple social media accounts across various platforms.
- Designed social media assets aligned with brand identity, ensuring consistent visual representation.
- Incorporated interesting and informative content, resulting in increased shares and followers.
- Responded promptly to customer inquiries and comments on social media channels.
- Coordinated public relations activities, including press releases and media outreach.
FOH Manager
Es Condido Grill
Lubbock
06.2015 - 02.2020
- Managed daily operations of front-of-house staff, including scheduling and training.
- Delegated tasks to staff members to enhance overall productivity and service efficiency.
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
- Collaborated with upper management to identify and implement business improvement initiatives.
- Adapted to multiple demands and shifting priorities in fast-paced work environment to ensure smooth operations.
- Assisted in interviewing and selecting candidates for front-of-house positions.
Server
Es Condido Grill
Lubbock
06.2015 - 02.2020
- Delivered food and beverages promptly to customers.
- Demonstrated hospitality and customer service while greeting tables.
- Listened to guest needs and responded promptly to provide personalized service.
- Took accurate notes detailing customer orders.
- Studied menu updates and special offerings to improve customer experience.
- Followed safety, sanitization and food handling guidelines.
- Assigned and arranged tables for large groups.
- Communicated professionally with customers, colleagues and supervisors.
- Reconciled cash tills from dining sales as part of closing duties.
Education
Master of Science (M.S.) - Accounting
Strayer University
Alexandria, Virginia06-2023
High School -
Roosevelt High School
Lubbock, Texas05-2013
Skills
- Accounting oversight
- Financial reporting
- Financial management
- Financial reconciliation
- Data analysis
- Project management
- Customer relationship management
- Dispute Resolution
- Mediation skills
- Attention to detail
- Computer Proficiency
- Product Knowledge
- Performance management
- Employee engagement
- Interpersonal Skills
- Positive and professional
Languages
English, Native
Timeline
Assistant Director of Accounting & Human Resources
Million Air Lubbock
08.2024 - 03.2026
Customer Service Representative
Lubbock Aero
02.2020 - 08.2024
Assistant Marketing Coordinator
Es Condido Grill
06.2015 - 02.2020
FOH Manager
Es Condido Grill
06.2015 - 02.2020
Server
Es Condido Grill
06.2015 - 02.2020
Master of Science (M.S.) - Accounting
Strayer University
High School -
Roosevelt High School