CHASITY WOODS
Conyers,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Professional Cleaner
HandyPro
01.2021 - Current
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
Customer Service Representative
DONELLY COMMUNICATIONS
01.2017 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Payless Shoe Store
03.2016 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Rockdale County High School
06.2010
Skills
- Excellent Customer Service skills
- Information Protection
- Multitasking Abilities
- High-Volume Call Centers
- Problem Solving
- Data Collection
- Deep cleaning expertise
- Organizational skills
- Professional appearance
Timeline
Professional Cleaner
HandyPro
01.2021 - Current
Customer Service Representative
DONELLY COMMUNICATIONS
01.2017 - 11.2020
Customer Service Representative
Payless Shoe Store
03.2016 - 09.2019
High School Diploma -
Rockdale County High School
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