CHASLYN D. RIVERA
Union City
Summary
Dedicated operations manager with a track record of enhancing departmental performance and customer satisfaction. Demonstrates effective team leadership and conflict resolution skills to empower staff and optimize processes, ensuring compliance and accountability across multiple business lines.
Overview
9
9
years of professional experience
Work History
OPERATIONS MANAGER
EXPERT LOGISTICS LLC
Ridgefield
01.2022 - Current
- Oversee daily departmental operations across multiple business lines, including truck dispatching and customer ETA verification.
- Supervised operations staff to ensure adherence to company policies and procedures, fostering a compliant work environment.
- Empower employees to take ownership of their responsibilities, resulting in greater accountability and improved performance.
- Established and maintained professional relationships with customers, internal staff, and external drivers to enhance communication and service delivery.
DISPATCH COORDINATOR
SELECTIVE VANLINES
Lodi
01.2020 - 01.2022
- Coordinated team schedules to maximize coverage during peak hours, ensuring seamless operations.
- Managed high call volumes with professionalism, maintaining service standards under pressure.
- Trained new dispatchers on procedures, communication standards, and software systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing customer satisfaction.
INTAKE OFFICER
HOBOKEN HOUSING AUTHORITY
Hoboken
01.2017 - 01.2020
- Guided applicants through eligibility paperwork and collected documentation to ensure accurate intake records and compliance.
- Utilized active listening and communication skills to enhance tenant experience and provide necessary support.
- Managed incoming calls and addressed tenant inquiries while coordinating appointments and meetings with Executive Director.
Education
Bachelor of Arts - Psychology
New Jersey City University
Jersey City01-2021
Skills
- Conflict resolution
- Policy implementation
- Team leadership
- Process optimization
References
UPON REQUEST
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
OPERATIONS MANAGER
EXPERT LOGISTICS LLC
01.2022 - Current
DISPATCH COORDINATOR
SELECTIVE VANLINES
01.2020 - 01.2022
INTAKE OFFICER
HOBOKEN HOUSING AUTHORITY
01.2017 - 01.2020
Bachelor of Arts - Psychology
New Jersey City University