CHASNYE MORRIS
Raymore,MO
Summary
PROFESSIONAL SUMMARY: I'm currently unemployed and am ready to get myself back into the workforce. I have over 15 years worth of experience in the Customer Service field. I am a solution-oriented, problem-solving team player. I`m always willing to learn new things, I`m able to diffuse and handle upset/irate customers all the while,keeping myself under control in order to maintain and/or diffuse the situation or issue. I am a guru at Customer Service!
Overview
14
14
years of professional experience
Work History
Claims Processor
The Jacobson Group
09.2021 - 02.2022
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Evaluated accuracy and quality of data entered into agency management system.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Checked documentation for accuracy and validity on updated systems.
Customer Service Advocate
GDIT
03.2010 - 08.2015
- Triaged incoming phone calls, identifying type of assistance required and best personnel to handle each request
- Handled customers' problems independently or by connecting with internal teams and with help of multiple available databases
- Backed up call teams during heavy flow, monitoring levels to assess and meet needs.
Assistant Supervisor
Aramark
02.2008 - 02.2010
- For commissary in Wyandotte county jail
- Mended county jail jumpsuits for male and female inmates
- Sorted and performed laundry daily
- Packaged and sorted commissary orders daily
- Delivered Care packages and orders daily
- Inventory/Order for the commissary
Education
High School Diploma -
Leavenworth Sr. High School
Leavenworth, KS05.1995
Skills
- Data Entry Software
- Great Mathematical Skills
- Customer Relationship Management
- 10-Key Touch
Accomplishments
1994 SDSD Upward Bound-The McCabe award
Timeline
Claims Processor
The Jacobson Group
09.2021 - 02.2022
Customer Service Advocate
GDIT
03.2010 - 08.2015
Assistant Supervisor
Aramark
02.2008 - 02.2010
High School Diploma -
Leavenworth Sr. High School
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