Chass Kelley
Shady Valley,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Agent
Danny Herman Trucking
08.1999 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about our services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Participated in team meetings and training sessions to stay informed about service updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Worked closely with driver managers to ensure on time delivery and clarity of the task assigned to their drivers.
Education
High School Diploma -
Johnson County High School
Mountain City, TN05.1997
Skills
- Information Verification
- Call Control
- Account Management
- Outstanding Communication Skills
- Delivery Tracking
- Customer Relationship Management (CRM)
- Documentation and Reporting
- Exemplary Work Ethic
- Customer Complaint Resolution
Timeline
Customer Service Agent
Danny Herman Trucking
08.1999 - Current
High School Diploma -
Johnson County High School
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