Chassidy Bowles

• Served on board of directors since 2011 as secretary and vice president.
• Participated in ARB committee as needed to support neighborhood initiatives.
• Contributed to various committees, including revising rules and interviewing management companies.

• Managed check-in efficiently while maintaining pleasant interactions with guests.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Greeted visitors warmly, creating positive first impression of organization.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

• Collaborated with customers to design and finance home furnishings.
• Worked with in-house and third party finance companies
• Worked with the warehouse for timely deliveries

Started out as a sales associate and was promoted to head of the bedding department within a year I had increased bedding sales from 12% to 25% of total store sales.

• Facilitated customer understanding of vacation ownership through informative resort tours.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.