Chassidy Boyd
Tucson,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales and financial industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented approach with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Synchrony Bank
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled high volume inbound calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns regarding contract terms.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Business Development Manager
ADP
06.2022 - 07.2023
- Understand customer needs and requirements, inclusive of prospect assessment for fit with and interest in ADP as a partner for its services.
- Met daily outbound phone objectives, as well as monthly and quarterly lead qualification quota targets.
- Identified prospective clients / sales opportunities within designated market segment and nominated territory.
- Monitored and reported on competitor activity and capability.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Adjudicator
Apple one employment services
10.2020 - 07.2021
- Researched and analyzed laws, regulations, policies, and precedent decisions to prepare for hearings and to determine conclusions.
- Took inbound calls from claimants and employers, verifying information.
- Prepared comprehensive reports detailing findings, conclusions, and recommendations for further action or appeal as necessary.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
Business Development Representative
Barcodes
09.2018 - 05.2019
- Attained 200+ outbound calls a day to qualify opportunities for account executives.
- Manage customer accounts with CRM.
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Prepare sales presentations or proposals to explain product specifications or applications.
Seasonal Sales Associate
Lush Cosmetics
11.2017 - 01.2018
- Implemented new strategies to ensure customer satisfaction and the successful sale of Lush products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate in Arts - Women's Studies
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2025
Skills
- Customer service
- Territory sales
- Computer proficiency
- Time management
- Call center experience
- Relationship building
- Microsoft Excel
- Microsoft outlook
- Technical support
- Payment processing
- Business development
- CRM software proficiency
Timeline
Remote Customer Service Representative
Synchrony Bank
02.2023 - Current
Business Development Manager
ADP
06.2022 - 07.2023
Adjudicator
Apple one employment services
10.2020 - 07.2021
Business Development Representative
Barcodes
09.2018 - 05.2019
Seasonal Sales Associate
Lush Cosmetics
11.2017 - 01.2018
Associate in Arts - Women's Studies
Maricopa Community Colleges, Rio Salado Community College
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