Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chassidy Hernandez

Fort Riley

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Case Manager

Acacia Network
01.2025 - 06.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.

Employment Specialist

Acacia Network
07.2024 - 01.2025
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
  • Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.

Center Manager

European Wax Center
06.2023 - 07.2024
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.

Assistant Manager

European Wax Center
03.2023 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Guest Service Associate

European Wax Center
07.2021 - 03.2023
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.

Cashier

ShopRite
05.2018 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Bachelor of Arts - Sociology

University of Mount Saint Vincent
Riverdale, NY
05-2023

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Documentation and reporting
  • Decision-making

Languages

Spanish
Professional Working

Timeline

Case Manager

Acacia Network
01.2025 - 06.2025

Employment Specialist

Acacia Network
07.2024 - 01.2025

Center Manager

European Wax Center
06.2023 - 07.2024

Assistant Manager

European Wax Center
03.2023 - 06.2023

Guest Service Associate

European Wax Center
07.2021 - 03.2023

Cashier

ShopRite
05.2018 - 07.2021

Bachelor of Arts - Sociology

University of Mount Saint Vincent

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