Summary
Overview
Work History
Education
References
Timeline
Generic

Chassidy James

Houston

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
Houston
10.2024 - 10.2025
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Educated customers on company policies, products, and services for informed decisions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Assistant Office Manager

Houston Independent School Distict
Houston
07.2023 - 02.2024
  • Coordinated office activities and maintained efficient workflow for daily operations.
  • Managed scheduling and communication between staff, parents, and students effectively.
  • Assisted in the preparation of reports and documentation for administrative review.
  • Supported staff training initiatives to enhance team performance and collaboration.
  • Implemented office policies to ensure compliance with district regulations and procedures.
  • Addressed inquiries from parents, students, and staff with professionalism and care.

Administrative Assistant

Middleton and Brown
Houston
11.2022 - 06.2023

Entered data into spreadsheets using Microsoft Excel or other similar programs.

Handled confidential documents in an organized fashion according to established protocol.

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Server / Waitress

Pappas Seafood House
Houston
10.2018 - 11.2022
  • Greeted customers and provided exceptional service in a fast-paced environment
  • Took food and drink orders accurately and delivered them promptly
  • Maintained clean and organized dining and prep areas
  • Operated POS systems, handled payments, and ensured customer satisfaction

Education

High School Diploma -

Barbara Jordan High School for Careers
Houston, TX
06.2013

References

Available upon request.

Timeline

Customer Service Representative

Alorica
10.2024 - 10.2025

Assistant Office Manager

Houston Independent School Distict
07.2023 - 02.2024

Administrative Assistant

Middleton and Brown
11.2022 - 06.2023

Server / Waitress

Pappas Seafood House
10.2018 - 11.2022

High School Diploma -

Barbara Jordan High School for Careers
Chassidy James