Chassity Richardson
Houston
Summary
Dynamic retail leader with over 12 years of extensive experience at Walmart, excelling in team development and strategic planning. Proven track record in enhancing sales and customer satisfaction through effective inventory control and performance coaching. Recognized for driving operational efficiency and fostering a high-achieving work environment, resulting in significant cost reductions. Seeking to leverage extensive leadership skills and a track record of success to contribute significantly tow Walmart Inc.
Overview
13
13
years of professional experience
Work History
GM Coach
Walmart
04.2020 - 10.2024
- Directed all aspects of General Merchandise department operations, including sales targets, inventory management, and team performance.
- Spearpheaded initatives that enhanced departmental efficiency and significantly improved customer experience. G programs and peformance evaulations to foster a high-achieving work environment.
- Reduced costs with thorough budget analysis and strategic financial planning.
Assistant Manager
Walmart
08.2015 - 07.2020
- Supervised day-to-day operations, and multiple departments, consistently ensuring adherence to company policies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw comprehensive store operations, ensuring excellence in sales, visual merchandising, and associate development.
Gm Department Manager
Walmart
05.2013 - 07.2015
- Managed daily operations of the General Merchandise department, focusing on inventory accuracy, compelling merchandising, and sales generation.
- Led and trained department associates, empowering them to achieve sales objective and deliver exceptional customer service.
- Responsible for efficient ordering, stocking, and maintaining visually appealing product displays.
Cashier
Walmart
11.2011 - 05.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Managed cash drawer operations and reconciled daily transactions with meticulous attention to detail.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed customer transactions with speed and accuracy, ensuring a seamless checkout experience.
- Processed customer transactions with speed and accuracy, ensuring a seamless checkout experience.
- Provided friendly, efficient, and helpful customer service, resolving inquiries and ensuring satisfaction.
- Built relationships with customers to encourage repeat business.
Education
Medical Assistant Certificate - Medical
MedVance Institution
Houston, TX09-2010
Eisenhower High School
Houston, TX05-2009
Skills
- Retail Operations & Management
- Team Leadership & Development
- Sales & Merchandising Strategies
- Inventory Control & Optimization
- Customer Relationship Management
- Performance Coaching & Training
- Strategic Planning & Execution
- Problem Resolution
- Process Improvement
- Financial Acumen (Cash Handling, POS)
Timeline
GM Coach
Walmart
04.2020 - 10.2024
Assistant Manager
Walmart
08.2015 - 07.2020
Gm Department Manager
Walmart
05.2013 - 07.2015
Cashier
Walmart
11.2011 - 05.2013
Medical Assistant Certificate - Medical
MedVance Institution
Eisenhower High School
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