Summary
Overview
Work History
Education
Skills
Timeline
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CHASTERINE FERMIN

SUNRISE,FL

Summary

Passionate, Dedicated and Knowledgeable customer service professional with over 5 years of Customer service experience. Striving to deliver world-class quality service with skills like active listening, compassion while maintaining a positive attitude, many more. Ensuring to Extend the healing of christ while maintaining close active relationships with multiple offices to provide accurate requests and solutions that will result in correct patient care.

Overview

6
6
years of professional experience

Work History

Call Center Consumer Experience

Adventhealth Medical Group
01.2023 - Current
  • Optimizing provider schedules, insurance verification and patient satisfaction with efficient scheduling resulting in high rate of First Call Resolutions.
  • Developed strong Careforms knowledge to provide informed recommendations based on individual needs.
  • Meet and Exceed productivity standards determined by leadership.
  • Manage high-stress situational calls effectively, maintaining professionalism under pressure while delivering exceptional customer experience.

Referral Coordinator

AdventHealth MedicalGroup
07.2021 - 01.2023
  • Provided training with onboarding team members.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.

Bartender, Server, Hostess

Cheddars Scratch Kitchen
02.2018 - 03.2022
  • Employee of the month: April 2019
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.

Education

Bachelors - Psychology

College of Science, University of Central Florida
Orlando, FL

Associate in arts -

Palm Beach State College
Boca Raton, FL

Skills

  • Bilingual: Fluent in English and Spanish
  • Problem solving and Decision making
  • Customer experience
  • Staff Training and Development
  • Scheduling proficiency
  • Adaptable and Flexible
  • Analytical and Critical Thinker
  • Time management skills
  • Customer Relations

Timeline

Call Center Consumer Experience

Adventhealth Medical Group
01.2023 - Current

Referral Coordinator

AdventHealth MedicalGroup
07.2021 - 01.2023

Bartender, Server, Hostess

Cheddars Scratch Kitchen
02.2018 - 03.2022

Bachelors - Psychology

College of Science, University of Central Florida

Associate in arts -

Palm Beach State College

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CHASTERINE FERMIN