Chastity Gaines
Saint Louis,MO
Summary
- Proficient computer skills in Great Plains Software, LEXIS, Westlaw, Microsoft Word, Excel, Outlook, PowerPoint, Access, Publisher, and other application systems
- Motivated individual with highly regarded communication, customer service, analytical, leadership, organization, and time management skills
- Self-Starter with the ability to handle multiple projects and meet deadlines in a timely fashion
- Cooperative and flexible team player that possesses excellent team building skills
Overview
10
10
years of professional experience
Work History
ICU Unit Secretary
Barnes Jewish Hospital
09.2024 - Current
- Spearheaded improvements in the electronic health record system to streamline workflows and improve data accuracy for patient care documentation.
- Collaborated with interdisciplinary teams to ensure comprehensive care for critically ill patients, improving overall outcomes.
- Supported quality assurance initiatives by diligently tracking performance metrics and providing relevant data for review by management.
- Elevated overall unit performance through active participation in team meetings, sharing insights, and implementing best practices gleaned from ongoing professional development.
Full Time Sales Associate
Saks Fifth Ave
11.2016 - Current
- Superb interpersonal skills and exceptional ability to engage with customers in a professional, friendly, yet efficient manner.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
Accounts Receivable Specialist
AAO American Association of Orthodontists
01.2015 - 10.2020
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
Specialized Investigator II
Department of Social Services
11.2014 - 01.2015
- Investigates reports of neglect, abuse, or exploitation of children
- Receives referrals from juvenile courts, Family Support Division staff, or other professional/private individuals in the community for protection and care of neglected, abused, or exploited children
- Records initial case activity, maintains case records and ongoing case activity, and completes all required reports
- Conducts extensive field work including traveling to client homes, hospitals, alternative placements, and court along with transportation of children
- Interacts with law enforcement, juvenile officers, and organizations regarding family and children’s issues.
Education
Master of Legal Studies with Paralegal Certificate -
Webster University
Saint Louis, MO08.2016
Bachelor of Science in Criminal Justice -
University of Missouri Saint Louis
St. Louis, MO12.2012
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
ICU Unit Secretary
Barnes Jewish Hospital
09.2024 - Current
Full Time Sales Associate
Saks Fifth Ave
11.2016 - Current
Accounts Receivable Specialist
AAO American Association of Orthodontists
01.2015 - 10.2020
Specialized Investigator II
Department of Social Services
11.2014 - 01.2015
Bachelor of Science in Criminal Justice -
University of Missouri Saint Louis
Master of Legal Studies with Paralegal Certificate -
Webster University
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