Chastity Ramirez
Humana
Mantachie,Mississippi
13
years of professional experience
Detail-oriented professional with experience in healthcare administration, HIPAA and privacy practices, record review, scheduling, insurance verification, confidential information handling, regulatory policies, customer service, quality-focused operations, and project coordination. Skilled at maintaining accurate documentation, reviewing information for completeness and accuracy, identifying and resolving issues, coordinating across departments, and managing multiple priorities and deadlines. Bachelor of Arts in Elementary Education with strong analytical, organizational, communication, and problem solving abilities.
Work History
Enrollment Representative
1 Month- Customer Enrollment and Support
- Data Entry & Documentation
- Attention to Detail
- HIPPA/Privacy Compliance
- Eligibility Verification
- Adaptability
Teacher
3 Years- Maintain accurate student, instructional, and administrative records while managing multiple priorities, deadlines, and daily operational
responsibilities.
• Review records and documentation to identify missing, inaccurate, or incomplete information and take appropriate steps to address
identified needs.
• Handle confidential student information in accordance with established privacy requirements, district policies, and professional
standards.
• Follow established policies, procedures, and regulatory requirements while maintaining accurate documentation and records.
• Coordinate with administrators, teachers, support personnel, families, and other stakeholders to ensure timely completion of
responsibilities and resolution of issues.
• Analyze information and documentation to identify concerns, determine appropriate actions, and support effective outcomes.
• Develop, organize, and maintain detailed documentation while ensuring information is accurate, complete, and accessible when
needed.
• Manage multiple projects, deadlines, and competing priorities while maintaining consistent attention to detail and accuracy.
• Use critical thinking and problem-solving skills to address complex situations and determine appropriate courses of action.
• Adapt to changing procedures, priorities, and organizational needs
Customer Service Representative
3 Years 6 Months- Led training sessions for new staff on systems and protocols, promoting adherence to compliance standards.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Completed clerical duties and tasks for clinic administration.
Education
Bachelor of Arts - Education
Associate of Arts - General Studies
Skills
HIPAA/Privacy Training
Record Review
Scheduling
Insurance Verification
Confidential Records
Regulatory Policy Compliance
Project Coordination
Quality Control
Microsoft Outlook
Timeline
Enrollment Representative
Humana
08.2026 - CurrentRead More
Teacher
Lee County School District
07.2023 - 07.2026Read More
Customer Service Representative
North Mississippi Medical Center
06.2013 - 12.2016Read More
University of Mississippi
Bachelor of Arts from Education
Read More
Itawamba Community College
Associate of Arts from General Studies
Read More