Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Scherer

Columbus,OH

Summary

Dynamic professional with a proven track record at Discover Financial, excelling in customer engagement and account management. Recognized for enhancing client satisfaction through effective problem-solving and exceptional communication. Skilled in maintaining high-quality service standards while building lasting relationships, ensuring swift resolutions to complex issues.

Overview

13
13
years of professional experience

Work History

Lead Account Specialist

Discover Financial
02.2012 - Current
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Provided exceptional customer service by consistently exceeding expectations in responsiveness and issue resolution.
  • Balanced multiple tasks simultaneously, achieving targets and maintaining a high standard of quality in account management activities.
  • Handled escalated customer complaints professionally, providing swift resolutions that maintained positive relations.
  • Collaborated with other departments to address customer needs and service requests.
  • Processed client payments and updated accounts.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Salon Receptionist

Square One Salon And Spa
09.2021 - 09.2022
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Listened closely to customer complaints and responded appropriately to issues.

Education

High School Diploma -

Portsmouth High School
Portsmouth, OH

Skills

  • Customer engagement
  • Account management
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Customer satisfaction

Timeline

Salon Receptionist

Square One Salon And Spa
09.2021 - 09.2022

Lead Account Specialist

Discover Financial
02.2012 - Current

High School Diploma -

Portsmouth High School

Similar Profiles

CREATE PROFILE