Chastity Taylor
Travelers Rest,SC
Summary
Compassionate and dynamic professional with extensive customer service experience. Demonstrated excellence in communication and proficiency in Microsoft Office while enhancing patient satisfaction and streamlining office operations. Known for a unique blend of technical and interpersonal skills that consistently improve patient experiences. Career aspirations include advancing within healthcare management to further enhance service delivery.
Overview
30
30
years of professional experience
Work History
Driver/Companion Sitter
The Woodlands at Furman
Travelers Rest, SC
12.2024 - Current
- Picked up clients from specific locations to transport and drop off at destinations.
- Reported any vehicle malfunctions or accidents immediately to management.
- Completed day-to-day duties accurately and efficiently.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Documented daily mileage, gas, and other data.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Observed changes in client's physical or mental condition and reported them to the appropriate personnel.
- Provided companionship to clients through conversation, reading, and other activities.
CNA - Certified Nursing Assistant
Always Best Care
Greenville, SC
11.2019 - Current
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Receptionist/Patient Care Secretary
Vista Care/Gentiva/Kindred/Curo Hospice
Greenville, SC
07.2001 - 05.2019
- Perform data entry of patient information.
- Maintain and file medical records.
- Scheduling field staff (CNAs)
- Completed day-to-day duties accurately and efficiently
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ordering medical equipment.
- Maintain the agenda for the interdisciplinary group.
- Organized and filed medical records, documents, correspondence and other materials.
CNA
Med America Agency
03.1996 - 06.2001
- Business closed
CNA
Care Pro Medical One
05.1998 - 07.2000
Customer Service Representative
MCI
Greenville, SC
02.1995 - 03.1997
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School -
Travelers Rest High School
GreenvilleTechnical College -
Greenville Technical College
GreenvilleSkills
- Faxing
- PRINTING
- Filing
- EXCEL
- OUTLOOK
- Passenger transportation
- Experienced with Microsoft Word
- Employee Training
- Effective Scheduling
- Hospice Care
- Medical Records
- Patient Scheduling Management
- Medical Office Experience
- Compassionate Caregiver
- Patient Care
- In-Home Care
- Vital Signs
- Nursing
- Customer service
- Front desk
- Microsoft Excel
- Microsoft Office
- SharePoint
- Communication skills
- Personal grooming and Safety
- Assisting and support w/ feeding
- Vital signs and Monitoring
- Medication assistance
- Scheduler
- Uploading and Printing Patient's Charts
- Intensity Reports/ Benefits Letter's
- Entering Daily Time and Mileage Logs
- Microsoft Word
References
References available upon request.
Timeline
Driver/Companion Sitter
The Woodlands at Furman
12.2024 - Current
CNA - Certified Nursing Assistant
Always Best Care
11.2019 - Current
Receptionist/Patient Care Secretary
Vista Care/Gentiva/Kindred/Curo Hospice
07.2001 - 05.2019
CNA
Care Pro Medical One
05.1998 - 07.2000
CNA
Med America Agency
03.1996 - 06.2001
Customer Service Representative
MCI
02.1995 - 03.1997
High School -
Travelers Rest High School
Technical College -
Greenville Technical College
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