Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHASTITY WEST

grand blanc,MI

Summary

Devoted and caring recent CNA graduate eager to apply outstanding patient care abilities and strong work ethic in foundational position at healthcare facility.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Representative

Maximus
Grand Blanc, MI
07.2023 - Current
  • Trained new agents on call handling techniques and customer service standards.
  • Resolved escalated customer issues and guided agents in complex situations.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Managed high-volume inbound calls to resolve customer inquiries efficiently.
  • Documented customer interactions in the CRM system consistently and accurately.
  • Provided product information and support to enhance customer satisfaction levels.
  • Collaborated with team members to improve service delivery processes and practices.
  • Handled escalated complaints with professionalism and effective problem-solving skills.

Quality Assurance Manager

Clean Net
Farmington Hills, MI
02.2018 - 07.2023
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Residential Housekeeper

The Cleaning Authority
Northville, MI
01.2017 - 01.2018
  • Cleaned residential spaces using eco-friendly products and effective techniques.
  • Organized cleaning schedules to maximize efficiency and client satisfaction.
  • Disinfected high-touch areas to ensure a safe living environment for clients.
  • Maintained cleaning equipment and supplies for optimal performance.
  • Developed relationships with clients to understand specific cleaning needs and preferences.
  • Trained new team members on proper cleaning protocols and safety procedures.
  • Ensured adherence to company policies regarding health and safety standards.

Education

Certificate of Completion -

Soaring CNA Training Center LLC
Flint, MI
07-2025

High School Diploma -

Walled Lake Central
Walled Lake, MI
06-2004

Skills

  • Employee training
  • Quality assurance
  • Customer service
  • Communicating with clients
  • Complaint resolution
  • Team building

Certification

  • Certified Nursing Assistant , Michigan Board of Nursing July 2025

Timeline

Call Center Representative

Maximus
07.2023 - Current

Quality Assurance Manager

Clean Net
02.2018 - 07.2023

Residential Housekeeper

The Cleaning Authority
01.2017 - 01.2018

Certificate of Completion -

Soaring CNA Training Center LLC

High School Diploma -

Walled Lake Central

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