Chasty Stevens
Vicksburg,MS
Summary
Hardworking, reliable, & upbeat person, ready, willing , & able to accomplish the job at hand. Whether it is working as a hotel front desk agent, assistant teacher, CNA, or even my first job as a doughnut maker, I give my all to my position while I am working. I take pride in fulfilling my duties in any position held. I learn quickly, and adapt to circumstances accordingly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Ameristar Casino And Hotel
Vicksburg, MS
11.2022 - Current
- Greeted, registered and assigned rooms to hotel or motel guests.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Assisted with room reservations, changes and cancellations.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Managed cash drawer according to established accounting guidelines.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Drafted professional business documents, spreadsheets and correspondence.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Processed payments from customers for room charges and incidentals.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
Hotel Front Desk Clerk & Security
Quality Inn
Hammond, LA
11.2021 - 10.2022
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Monitored security system and premises to insure customer safety.
- Performed duties before, DURING, & after a hurricane, remaining on site.
- Accommodated for special situations such as; no electricity, post billing Entergy electric/ government for room charges.
Paraeducator, Special Education
Jefferson Parish Public Schools
Harvey, LA
11.2015 - 10.2020
- Kept over 32 students safe in classroom and outside environments.
- Assisted in developing and implementing Individual Education Plans for students with disabilities.
- Attended professional development workshops related to working with special needs children.
- Developed creative activities designed to engage all levels of learners within the classroom setting.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Assisted teachers in preparing materials for lessons and activities.
- Encouraged positive behavior among students through reinforcement of expectations established by the school district or classroom teacher.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Planned and supervised games and other recreational activities for students.
- Maintained an orderly environment within assigned classrooms while promoting a safe learning atmosphere.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Collaborated with teachers to develop modifications to lesson plans based on the individual needs of each student.
- Monitored student performance on tests and assessments given throughout the year.
- Facilitated inclusion opportunities for special education students within general education classrooms.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Participated in meetings regarding IEPs and 504 plans for students with special needs.
Education
New Orleans Charter Science And Mathematics High School
New Orleans, LA01-2015
CNA Certification
Kenner Nursing Institute
Kenner, LA01-2014
GED -
Bonnabel Highschool
Metairie, LA01-1997
Some College (No Degree) - Bachelor of Arts, Special Education (dual Lice.)
WGU
UTAH03-2027
Some College (No Degree) - Teach K-5
Delgado Community College
New Orleans, LASkills
- Guest Relations
- Customer Service
- Reservation Processing
- Payment Processing
- Data Entry
- Teamwork and Collaboration
- Data Gathering
- Problem-Solving
- Data Confidentiality
- Guest Check-In and Check-Out
- Educational Assistance
- IEP Compliance
- Documentation
- Teacher Support
- Small Group Instruction
- Crisis Intervention
- Special Education Support
- Test Proctoring
- Enrichment Activities
- Classroom Management
- IEP Familiarity
- Helping Students With Special Needs
- Patient
- Multicultural Awareness
- CPR and First Aid
Certification
- tested into a paraprofessional position by taking an initial Praxis
- formerly held CPR certification & could easily be recertified
- CNA certification
Hobbies
- crocheting
- gardening
- chicken keeping
- crafts & woodworking
- charcoal scketches
Things I am Passionate about
- Our Creator
- My Family: Parents , Children, Grandchildren, siblings (no matter how stubborn...applies to each)
- Ensuring I make the most out the life I have been given
- Doing my part to help ensure prosperity to this world
Affiliations
- I attend church meetings & activities.
- Enjoy spending time with my family.
- I spent the better part of 10 years being a cubscout den mother. I was good at it. Organizing which children needed which task to pass their goals, and helping them to achieve them.
- I help at my daughter's school. This gives me the ability to continue to help with special needs children, especially children with autism.
Timeline
Hotel Front Desk Clerk
Ameristar Casino And Hotel
11.2022 - Current
Hotel Front Desk Clerk & Security
Quality Inn
11.2021 - 10.2022
Paraeducator, Special Education
Jefferson Parish Public Schools
11.2015 - 10.2020
New Orleans Charter Science And Mathematics High School
CNA Certification
Kenner Nursing Institute
GED -
Bonnabel Highschool
Some College (No Degree) - Bachelor of Arts, Special Education (dual Lice.)
WGU
Some College (No Degree) - Teach K-5
Delgado Community College
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