Chattlyn Franklin
Riverton,KS
Summary
Dynamic Medical Assistant with extensive experience at The Baker Clinic, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication and efficient scheduling. Skilled in EMR management and vital sign monitoring, ensuring compliance with HIPAA regulations while fostering a safe and welcoming environment for patients.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Baker Clinic
Pittsburg, KS
10.2024 - Current
- Assisted healthcare professionals with patient examinations and treatments.
- Managed patient intake processes, ensuring accurate information collection.
- Supported daily operations by maintaining clean and organized examination rooms.
- Scheduled patient appointments, optimizing clinic workflow and efficiency.
- Processed medical records and documentation in electronic health record systems.
- Educated patients on procedures, promoting understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Girard Medical Center
Girard, KS
02.2022 - Current
- Collaborated with team members to improve office protocols and patient care processes.
- Conducted routine inventory checks, ensuring availability of medical supplies and equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Managed patient intake processes, ensuring accurate information collection.
Medical Assistant
Freeman Health System
Joplin, MO
12.2023 - 06.2024
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Completed EKGs and other tests based on patient presentation in office.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted healthcare professionals with patient examinations and treatments.
- Supported daily operations by maintaining clean and organized examination rooms.
- Scheduled patient appointments, optimizing clinic workflow and efficiency.
- Educated patients on procedures, promoting understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Sales Associate
Walmart
Pittsburg, KS
03.2018 - 02.2022
- Delivered exceptional customer service, fostering positive relationships and repeat business.
- Managed point-of-sale transactions with accuracy and efficiency.
- Assisted in inventory management, ensuring stock levels met demand.
- Trained new associates on sales techniques and product knowledge.
- Collaborated with team members to achieve sales targets and promotions.
- Resolved customer inquiries and complaints promptly, maintaining satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelors in Business Management - Medical Service Adminstration
Bryant & Stratton College
NY05-2028
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Professionalism and ethics
- Sterilization techniques
- Complex Problem-solving
- Adaptable
- OB/GYN procedures
- Professional bedside manner
- Payment collection
Certification
- CNA - Certified Nurse Assistant
- RMA - Registered Medical Assistant
Languages
English
Native or Bilingual
Interests
- Watching Movies and TV Shows
- Gym Workouts
- Music
- Mindfulness Practices
- Team Sports
- Enjoy participating in softball for overall physical and mental well-being
- Avid Reader
- Road Trips
- Personal Development and Self-Improvement
- Hiking
Timeline
Medical Assistant
The Baker Clinic
10.2024 - Current
Medical Assistant
Freeman Health System
12.2023 - 06.2024
Medical Assistant
Girard Medical Center
02.2022 - Current
Sales Associate
Walmart
03.2018 - 02.2022
Bachelors in Business Management - Medical Service Adminstration
Bryant & Stratton College